Sean H.
Account restricted after I paid for the Scale plan, now won’t refund me
Just signed up for the scale plan costing $49, the next day they restricted my account and asked me to send them identification including my LinkedIn profile in order to prove I was a human. I told them to refund me instead, as the signup process before taking payment didn’t mention providing this level of detail. Installed without my consent, they downgraded my account. I asked for a refund (only one day of my 30 days subscription had an Ella. before taking payment didn’t mention providing this level of detail. Installed without my consent, they downgraded my account. I asked for a refund (only one day of my 30 days subscription had elapsed before they downgraded it ) but they refused and said they’re keeping my money. Awful company.
Response from beehiivMay 27, 2026
Hi Sean, Thanks for reaching out. To ensure the security of the platform for all users, our team does occasionally need some of these details. While we will not ask for sensitive data, social media accounts and list collection strategies can help the team identify false positives. These relatively low-lift asks have proven to be effective ways to keep beehiiv safe and useful for everyone. If you're willing to provide this info, our team will happily review it. Thank you for giving beehiiv a try and we wish you well in your content journey. -CG