Hollie C.
Newer Base lacks durability
We’ve owned our Sleep Number bed for 14 years and have truly loved it. The original large plastic modular base that came with our bed lasted all those years without a single issue. In 2025 a few panels finally broke on one side, which felt understandable after so many years of use. However, we learned that Sleep Number no longer makes that original modular base. Instead, the replacement provided is the newer half-base design. Unfortunately, that base has not been nearly as durable. Since June 2025, we are now on our fourth replacement because the base keeps breaking. I do want to give credit where it’s due—Sleep Number’s customer service has been excellent. Each time we’ve had an issue, they have replaced the base at no cost and the representatives have been very helpful and kind. However, after several replacements failing in a relatively short period of time, it seems likely that this may be a durability issue with the newer base design rather than an isolated defect. Our original base lasted 14 years with zero problems, while the replacements have not held up the same way. If Sleep Number has a stronger base option or another long-term solution available, we would truly appreciate the opportunity to try something more durable so we can continue enjoying the bed we’ve loved for so many years.