Sleep NumberReviews of beds.com

I've owned my king/split bed for 6 years. The air mattress has been fine. The mechanism for adjusting the bed position has been terrible. I've had to pay $300 for service calls twice without resolution. They have replaced the control arm and control box with no improvement. I have seen every error code in their manual and have reported them to customer service repeatedly only to hear that the solution is to unplug the bed and remove the batteries from the remote. While this works, it is a temporary solution only. The problem manifests with EVERY linen change, a chore that requires repositioning the bed. I avoid ANY position changes otherwise because of the expected failures. The Sleep Number tech people referred me to Legget Platt, the manufacturers of the mechanics, and they are no help either. Sales folks in the stores may not be dishonest when they tout the warranty and customer service, but they have no idea how poor that aspect of their company is. Referring a customer to a subcontractor for parts warranty coverage is ludicrous. The warranty itself is prorated and service calls still have a charge so it's nearly worthless. Buyers should know that if their bed has issues, they will likely be left without meaningful assistance or alternatives.

Sleep Number beds are horrible. Read reviews on Sleep number bed complaints. Their 100 night trial is a scam. It cost me $2300.00 for 5 nights. The bed malfunctioned the first night through night 5. The last night I slept on it the air went completely out and I could barely walk. I was told in the store that if I didn't like it, I could return it for a refund. That was not true. They are charging me $2300.00 fees for the supposedly trial. JD Power reviewed SN at #1 best bed award. Read JD Power complaints on the web and Sleep Number. They misrepresent these beds. Thousands of unhappy customers. This company and JD power should be shut down because of their shady scam.

I had a deeply frustrating experience with the Sleep Number location in Tuscaloosa. The salesperson was shockingly misinformed and failed to disclose that the bed frame was a final sale—something that would have definitely impacted my purchasing decision. This lack of transparency feels incredibly dishonest. It only got worse with customer service. They scheduled a service visit and told me they had the parts for the repair, only to not show up on the scheduled day. Later, I received a call informing me that they actually did not have the parts, wasting my time completely. The entire experience has been frustrating, misleading, and unprofessional from start to finish. I expected much better from a company like Sleep Number. I do not recommend this location and strongly urge others to ask very specific questions—especially regarding returns and service—because you will not be getting that information voluntarily. Not to mention, this bed has given me the worst back pain imaginable. The bed is not comfortable at all, and does not work properly.

We bought a Sleep Number bed four years ago and were happy with it until recently when the air started leaking out of one side. We paid $190 to have someone look at it since the self troubleshooting process was a little much for my wife and I. I am 79 and she is 72. It turns out we need a new air chamber for $188 and another service call of $190. If I had known the mattress could have these problems we would have purchased a good regular mattress.