Savannah B.
Extremely thin, sketchy and misleading sales
I was really disappointed with my extensions from this company. When they arrived, I was shocked at how extremely thin they were. My natural hair is already on the thinner side, and there is absolutely no way to make these blend or look right with just one set. What felt especially sketchy was that shortly after they were delivered, I received an email asking, “How’s the volume?” The email then went on to say that most people need TWO sets to achieve the proper volume. Nowhere on the product page or website did it clearly state that the extensions were this thin or that most customers require two sets. It honestly feels like a sales tactic — sell one set for almost $200 knowing it likely won’t be enough, then suggest buying a second set after the fact. If it were clearly stated upfront that most people need to spend nearly $400 to achieve a full look, I think many customers would make a more informed decision before purchasing. I feel misled and disappointed. Transparency about thickness and realistic volume expectations should be clearly stated on the product page — not revealed in a follow-up email after customers have already paid.