bebcare.comReviews of bebcare.com

The monitor is pretty cool. We got the RF one with a sensor mat. My wife and I appreciate the peace of mind that it gives us. It’s not complex to use, as the monitor does not require a smartphone app. A pretty solid product overall imho

Amazing customer service from Daniel. He answered a ton of my questions about the baby monitor so that I can pick the model that fits my nursery the best. I’ve been using mine for almost three months by now and am very happy with the product. The night vision works very well.

Super happy with my new nursery purchase. Great sound quality & battery life on the baby monitor!

The baby monitor was great - love the super low emissions, which means it’s safer for my newborn baby. The A/C adapter was a bit wonky after a month, but the support staff sent me a new one right away. Can’t complain about the support we got.

We have had the baby monitor for a couple months. Love that it’s a very low EMF emissions products that works well and is safe for my baby. The customer support was helpful and called me on the phone to guide me through the second baby unit pairing process. The staff was patient and friendly, but I forgot her name.

I placed an order for the Bebcare video monitor on on April 5, 2021 and received the monitor about a week later. Late December 2021, the parent unit stopped charging. We used the monitor for less than 9 months before it ceased to function. The monitor was very well maintained, and it still looks brand new. I reached out to the business, and their customer support said the charging port of our monitor isn't covered by their warranty. They admitted that the (older) version of their monitor we own - which we purchased less than a year go - has a charging port with issues. I am not sure this is accurate, or that their "newer models" don't have this charging port problem. I find it difficult to believe any claims this business is making, based on their slow customer service response and due to the fact that they quit all communication while we were emailing about our problem. Their resolution was to offer us a 30% discount if we purchased a replacement monitor. It is unacceptable for a $250 baby monitor to break less an a year into using it, and for the business to resolve the issue by asking the customer to purchase a new product at a token discount - a discount which is only slightly better than coupons readily available to anybody online today. We even tried fixing the monitor ourselves by taking it to an electronics repair shop, however they informed us that the case of the monitor is welded shut and cannot be opened. This is keeping them from getting to the charging port and fixing it/replacing it. This is a poorly built product and I am writing this review so that other parents are aware and don't spend the money on it.

The technical support staff was knowledgeable and understands what parents are looking for in a baby monitor.

Received an expedited shipment of the USB power adapter after mine broke on a Christmas trip. The staff Anna was super helpful and answered my emails quickly.