bebcare.comReviews of bebcare.com

Faulty Monitor Within three months the swift in the monitor stopped working. Customer service has told me the switch is not covered under the warranty. So the monitor is but the switch isn’t. Terrible product and service. Ciara

I’m happy I came across this low emissions design baby monitor when I was researching nursery products. I spent a lot of time reading about product safety and found out the importance of building a low emissions home. I didn’t want to expose my baby daughter for potentially harmful wireless emissions. This baby monitor is perfect for us. We got the Bebcare Hear audio monitor since it has the lowest power output.

Glad my friends introduced me to this low EMF option baby monitor. Very happy to find a safer baby monitor compared to those high radiation DECT monitors on Amazon. Great product and great customer service.

The team is always responsive, supportive, and patient with everything that we have requested. They answered our emails quickly even over a long weekend. Amazing support.

Wanted to highlight the low EMF design of these Bebcare baby monitors. They make a huge difference in terms of reducing the emissions levels in my baby’s room. I spent some time reading about this topic and was kinda shocked by what I read. Good to be educated about emissions control.

Danielle from the Bebcare team was super knowledgeable about the product and she was so patient and polite. We had some questions about the monitor configuration since we have two babies. Danielle helped us through the setup and helped us get the most out of our Bebcare Motion baby monitor. She was wonderful and deserves a praise!

We had our USB power adapter fail after using it for a little over a year. Anna from Bebcare was fast to help and organized a new adapter sent out to our summer house.

Do not buy this product. The baby monitor randomly disconnects from the camera. Maybe that's how they claim to have lower electronic emissions? Other reviews have said they measured higher or equivalent emissions, but that wasn't a priority for us. We first and foremost need a baby monitor we can rely on that will definitely absolutely let us know if there's something wrong with our baby. So much to our dismay over a 5 day period, three times we had the monitor be not connected to the camera when we checked it, including twice when we could hear the baby crying through the door yet the "monitor" 5 feet from the baby, on the highest sensitivity settings & volume settings, showed only a blank black screen and no indication of any noise. 45 seconds after we checked the screen, THEN it decided to work and connect and picked up everything fine - We hadn't moved at all, this wasn't a range issue, everything was plugged into the wall so it wasn't battery-related. It just literally disconnected from the camera. The second unreliable issue is that they advertise, and we were excited to try out, a breathing sensor to inform you if the baby stops breathing. Of course until you purchase it, then suddenly they call it a "motion sensor" and warn it won't work under some mattresses. Well, no problem, we didn't have a memory foam or hollow mattresss, so we should be fine. Wrong! As far as we can tell, it doesn't work under ANY mattresses, on any settings. It "works" if you lay your baby directly on the hard plastic mat, or maybe if you use a sheet or two. But underneath a mattress? Forget it, we tried 3 different ones. They provide suggestions on how to get it to "detect motion" (?Motion? I bought a BREATHING sensor!) like putting a board under the pad/mattress, or increasing the sensitivity, but none of them worked. Well, maybe the monitor itself adapts to the breathing sensor being unreliable? Nope! If the breathing sensor isn't working, it will set off an alarm every 20 seconds. You can silence the alarm but it will still turn the screen on every 20 seconds because, after all, the breathing has stopped! So you end up being forced to completely disable the breathing sensor. Now hopefully someone who encounters these issues bought the bebcare monitor from a reputable online seller. Because Bebcare doesn't stand behind their products. Their return policy, with 1/4th being charged for a "restocking fee", is 14 days from when you order it. But it takes 7 days to arrive, so it's actually 7 days. Heaven forbid you be proactive and buy the monitor before your baby is born, or that you're in the hospital when it arrives, because now you have 6 or 5 days to try to set it up, figure out all the quirks and little issues with it, encounter the blackout problem or breathing sensor problems, and try to return it. Don't buy from Bebcare. Since I don't know when it will randomly disconnect from the monitor, I wouldn't even trust it to watch my two and a half year old. We replaced it with a dxr-8 monitor for less money which is absolutely phenomenal.