customer
Website/products great - the rest could use work
The website is so pretty and easy to navigate, but it's confusing to switch to the US or tell if I'm on the US website which has caused some panic when I'm trying to sign in. Delivery on the two orders I've made so far has also been very confusing. I paid for express shipping on my current order which should have dispatched last week and I'm not sure where it is. The email also says it's shipping with UPS but I have a DHL link that says it gave it to USPS. I also didn't get an email when my order shipped and there isn't a tracking button in my order on the website. These kinds of things could definitely use improvement!
Response from Beauty Pie™ - USAOct 28, 2022
Hi there! Thank you for providing us with this feedback. We really appreciate all feedback, both positive and negative, as this helps us better understand our Members and the service we provide going forward. I can see that you did get in touch with us at the time and that your queries were answered! We have since added new features and worked further on our site to improve the customer experience, such as adding a pop up message to ensure members are logging into the correct site (US or UK)! We still have a few thing we'd like to work on and improve, so we really appreciate our customers' patience while we do this! Please let us know if there's anything else w could do to help! Kind rgrads, Rebeca