At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
beautypie.com
Website
beautypie.com
Category
Cosmetics & Makeup
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Love the products. Excellent quality! Great customer service.....
OT
Olga T.
I never have issues with beauty pie and…
I never have issues with beauty pie and often buy from them because products are of the high quality, safe, customer service is great.
KO
Kara O.
Facial moisturizer not as thick and moisturizing as expected.
The products I selected were for sensitive skin. One wasn't as moisturizing as expected and the other product contained fragrance so I can't use it.
EU
Euharlee
No longer a value, but I'm addicted to my ABC routine.
I am all but addicted to the vitamin C capsules and the super drops. I also really enjoy the acid cleanser. However, the other items I've tried have been meh. The chocolate candle is lovely, but not worth the price. The vitamin C drops broke me out, I can only use the capsules. The body scrubs and shower gels are "spa" scented, which doesn't appeal to me. I prefer more variety to my shower gels and scrubs, and enjoy gourmands and fruit scents.. The pump on the shower gel is also very cheaply made. WalMart shower gels have nicer packaging. The makeup products are nothing special. I'm a cosmetics enthusiast, and the BP offerings aren't keeping up with the quality or variety that I can get from other more popular locations. I keep coming back for my "ABC" routine, but I don't appreciate having to purchase the subscription, when everything else I've tried has been just "fine".
Response from Beauty Pie™ - USAFeb 23, 2026
Hi there,
Thank you so much for taking the time to share such a detailed review. We truly appreciate your honesty and your feedback. We're sorry to hear that some of our products do not appeal to you. We'd love to help you find Beauty Pie products better suited to you as we're truly confident in our products incredible quality.
We could recommend taking our Skincare Quiz (beautypie.com/quiz/skincare) to get personalized recommendations or alternatively, you can reach out to our team of Product Experts for recommendation, tips and tricks at beautypie.com/contact. We’ll be passing along your comments about the shower gel pump to our new product development team, but if we can assist you further with this please don't hesitate to reach out.
We appreciate your feedback regarding our membership model. We’ve set it up this way because in the traditional beauty industry, up to 90% of what you pay goes on mark-ups like retail costs, big packaging, celebrity marketing and expensive counters. Our membership cuts that out, so you only pay for what matters: quality ingredients and great formulations. It’s designed to empower members to shop only what they actually want and need, at genuinely lower prices, rather than paying inflated retail costs every time.
If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out, we’re here to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
DO
Dorothy
I truly love BP and their products, BUT
I truly love BP and their products. However, I tried to use codes I was sent by BP when I was shorted a product in a shipment and they did not work. I understood that the codes were good for one year so I did not rush to use them but waited until I had another order. Not sure what to do now so I guess I'll try customer service .
Response from Beauty Pie™ - USAFeb 18, 2026
Hi Dorothy,
We are sorry to hear that the codes you received did not work! That's definitely not right! We are happy to get this resolved for you, but we don't see any contact from you just yet.
Thank you for your feedback. Please do not hesitate to reach out to us directly at beautypie.com/contact so we can assist you!
Best wishes,
Sylvia from Member Happiness
Beauty Pie
CA
Carrie
Always on time and such high quality…
Always on time and such high quality products.
CU
customer
Pathetic customer service
Although my shipping address (same as billing) was correct when I placed the order, somehow you shipped to an old address. I double checked everything- I have no idea how someone could possible make such a pathetic error. I had to contact you several times in order to correct your mistake. After over a month of back and forth you finally sent me a replacement package. No apologies, no recognition of the mistake, no thanks for the order or being a long time customer. The membership makes the products overpriced, which is fine, but a company making this type of product should have some customer service. It should never take a month to re-ship and order you didn't send. I trustworthy business would refund the entire order for the mistake, and shady business would AT LEAST throw in some samples. This entire experience was just pathetic.
Response from Beauty Pie™ - USAFeb 16, 2026
Hi Melissa,
Thank you for taking the time to leave a review and to share your feedback.
After reviewing your order, we can see that while your account shipping address was correct, the address linked to your payment method automatically populated at checkout and overrode the saved details. Unfortunately, this can happen depending on the payment provider used, and it isn’t always obvious during the checkout process.
We can also see that you were in touch with one of our agents, who arranged for a replacement to be sent to the correct address as soon as possible once the issue was confirmed. We’re especially sorry if, during those interactions, you didn’t feel properly acknowledged or valued as a long-standing customer. That is never the impression we want to leave. While we’re pleased a replacement was ultimately issued, we recognise that the journey to get there matters just as much as the outcome.
If there’s anything further we can do or explain for you, please do not hesitate to reach out, we’d be happy to help.
Best wishes,
Grace from Member Happiness
Beauty Pie
