BeautylishBeautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months.Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012.We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.
Beautylish (beautylish.com) has 3,017 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Sheree W.
I’m in the UK and ordered the new Danessa Myricks palette. Unfortunately it turned up with a broken shade. Not their fault, these things happen. I contacted customer service who organised a return and replacement. They were very helpful and the new one arrived in perfect condition- highly recommend!
kanwal
I ordered the Sonia g cheek pro brush from them and it costs me 57 pounds, that brush is so awful and cheap sheds alot like a pound land brush and its 57 pounds!. I reached out to them, they do not help with anything and definitely not refunding my 57 pounds! What a scam save your money people.
Response from BeautylishSep 9, 2025
Hi Kanwal, regarding the Sonia G. Cheek Pro Brush on your Beautylish order 6TLS-R53P, our records show that you contacted us today, 9/8/25 regarding your dissatisfaction with the brush. As the brush was delivered to you on 2/1/25 and today was your first outreach to us that was past our 60 Day Return Policy, we issued a Store Credit for the full order amount. The Store Credit will automatically apply towards your next Beautylish order and please don't hesitate to contact us for a consult on any products before you make your purchase. We want to ensure that the products you purchase will work for you with best results. Thank you!
Margo
This site has enabled my growing collection of very expensive makeup brushes... but also some surprisingly affordable ones, so it all evens out. The rewards/points program is good, and the gift card events are stellar. Shipping is SUPER fast, and the products are always nicely packaged. I recently needed to contact customer support about an issue, and they were very responsive. No complaints!
Anonymous
I cannot recommend this company enough - After being let down by a UK retailer, who lost my package during the delivery process and subsequently having the items I needed go out of stock, I was quite panicked about having what I needed for my birthday holiday. Ordered for the first time from Beautylish.com and paid for express shipping. The items came, really securely packaged, and earlier than expected! I’ll be ordering from this company again and recommending to my friends.
Diana
I was initially skeptical after visiting the website, so I checked TikTok and found they seemed genuine. Being in the UK, I decided to place an order, but it failed twice, which made me wonder if the company was legit. I reached out and got a quick response—they were having a technical issue and kept me updated throughout. I placed my order on 21/04/25 and received it today, 29/04/25, nicely packaged by Tristan. A big thank you to Nils, Sara, Katrina, and everyone involved, including the Amazon delivery driver who came by twice to ensure I got it.
natalia alvarez S.
En mi caso muy mal.Hice un pedido el 28 de Marzo.A 15 de Abril seguía sin llegar,les pregunto y me dicen que la empresa de transporte lo ha devuelto,cosa extraña porque la dirección estaba bien y nadie intentó entregarme nada. Les escribo para decirles que me lo envíen de nuevo y sigo sin saber si lo han hecho o no...
Response from BeautylishApr 16, 2025
Hola Natalia. Nos gustaría informarle que contactó con el servicio de atención al cliente de Beautylish ayer, 15/04/25, por la pérdida del paquete de su pedido. Respondimos a su correo electrónico hoy, 16/04/25, y, tal como lo solicitó, le reenviamos el pedido. Su nuevo número de pedido es NS1J-LFBY y debería haber recibido un correo electrónico confirmando el reenvío. También recibirá un correo electrónico cuando se envíe su pedido, que incluirá un enlace para rastrear el estado de la entrega. Si necesita más ayuda, contáctenos en [email protected]. Gracias. Hi Natalia. Noting that you contacted Beautylish Customer Service yesterday, 4/15/25, regarding your order package lost in transit. We responded to your email today, 4/16/25, and per your request, have reshipped the order to you. Your new order number is NS1J-LFBY and you should now have an email confirming the reshipment order. You will also receive an email when your order ships, and that email will include a link to track the delivery status. Please reach out to us at [email protected] if we can assist further. Thank you.
Elaheh R.
Order says shipped but 15 days later still the tracking number says order isn’t picked up. Wrote 3 emails and no reply It’s a scam I guess
Response from BeautylishApr 14, 2025
Hi Elaheh. We would like to assist you with your Beautylish order status, however we are unable to locate an account by your full name and your review does not list an order number. Please email us at [email protected] or if in Canada or US, you may call us toll-free at 1-877-992-5474. Please contact us so that we help locate your order. We look forward to hearing from you. Thank you.
Y K.
Placed an order on 16th March and contacted customer service on the 27th as delivery still hasn’t taken place. Customer Service, in particular Art, was excellent in resolving the matter. He acknowledged that there was a delay in the dispatch and processed the refund swiftly. On top of that, he also informed the courier to carry on delivering my order regardless of the refund. All in all, a happy customer who will be returning!
Response from BeautylishMar 27, 2025
Hi, we are sorry to hear about your experience with the delivery delay of your Beautylish order; that is definitely not the experience we want you to have with your orders. Please check your email inbox for what we hope is a positive resolution to the matter. Thank you.
