beautycarebag.comReviews of beautycarebag.com

Scam , never shipped my orders

You sent me an order that I did not place, and you charged my account without my authorization. I contacted you about this, and you replied that you would refund 50% of the amount. I do not accept a 50% refund. I want a full refund of the entire amount that was charged to my account. Please refund the full amount as soon as possible and confirm once the refund has been processed.

I ordered two creams from Beauty Care Bag and paid for both of them, but I never received my order. I was told that the package was lost. I am very disappointed because I paid for the products and never received them. Based on my experience, I would not recommend ordering from Beauty Care Bag. I hope other customers are careful before placing an order.

Great product, NOT so great customer service! The packaging was worn/damaged and our free times were missing. We sent photos that they requested and they simply ignored it, and we never recieved our free item.

When I ordered the item there wasn’t any description on it for electrical connection, also US is using 110V not 220V. Now I paid $54 and can’t do anything with it. The phone number on the you web page no accesibil on the email nobody answer The return was initiated also no action of your side.

I placed an order 8/25 and received and receive my last update as of 8/29. Reached out to get an update via phone twice and no one answers. Sent an email and an AI assistant responds generically and says wait 24-48 hrs for someone to contact me. Never happened. Finally on WhatsApp I send a message and I THINK an actual person replies and says there was a stock issue and my order had to be canceled. Why and I having to reach out via WhatsApp to get this information and not being contacted by the company??? Terrible business practices and lazy customer service. Do not recommended

I received the wrong product. Put in for an exchange or return the next day. Two and a half weeks later, still no response. Horrible customer service.

I’ve placed my order 3 weeks ago and tried to contact them about the shipment. They created FedEx label and disappeared. No shipment or any update regarding the delay. I am starting to think it might be a scam and needs to be disputed with my credit card. So sad people waste other peoples time like that.