Pierre L.
A fuir vraiment j ‘ ai acheté des…
A fuir vraiment j ‘ ai acheté des instrumental a plusieurs reprise et elle sont toutes bloqué sur fb. Tiktok et autres pourtant j ‘ ai les wave mp3 stems et ça bloque des voleurs service client de voleur personne répond a part une ia de mer. De. Tu veux payer pour te servir honnêtement de l ‘ instru et on te bloque encore 100 dollars jeté par la fenêtre une mafia. !!! Il dise que tu es illimité partout. Mdr dans ta salle de bain EG t’es wc. Sinon partout c’est bloqué
Response from BeatStarsJan 20, 2025
Hi Pierre, Thank you for sharing your experience. I’m sorry to hear about the difficulties you’ve encountered with your purchased instrumentals being blocked on platforms like Facebook and TikTok. While purchasing a license gives you the right to use the instrumental as outlined in the licensing agreement, social media platforms use automated systems to detect copyrighted material, which can occasionally flag legitimate usage. In these cases, providing proof of your license to the platform’s support team usually resolves the issue. The “unlimited” usage referenced in the Producers license terms applies within the scope of the license you’ve purchased. Please review the license agreement associated with your purchases to verify the allowed uses and resolve any misunderstandings. If you require more assistance kindly reach out to our support team and share the following details: - The specific tracks you’ve purchased. - Screenshots of the block notifications you’ve received. - The licensing documentation you’ve received for the tracks. We value your feedback and will do everything possible to ensure your concerns are addressed where applicable and to improve your experience with BeatStars. Thank you!