BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
BeatStars (beatstars.com) has 277 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
beatstars.com
Website
beatstars.com
Category
Malls & Marketplaces
Location
Austin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
If you open multiple tabs, 90% of them give 404 error and you have to keep reloading until it's fixed. Also absolutely no quality control. Right now I'm left with 10 tabs that keep saying unable to connect to server. This happened last time as well. I'm done.
*Not using any shields or vpn. Cleared cookies.
Also just noticed clicking on the artist's name leads to error 404.
Why don't you try fixing your site instead instead of wasting even more of my time with all those steps.
Response from BeatStarsOct 15, 2026
Hi Konstantinos,
Thank you for your feedback, and we appreciate the opportunity to clarify how 404 errors can occur on the platform.
While automated rate limits exist to protect the marketplace and creator catalogues from excessive concurrent requests, there are several other common reasons a page may return a 404 error. For example, if a creator has closed their profile, removed content, or if an account was suspended for terms of service violations, those links will naturally lead to a 404 page.
Our platform is designed for sequential browsing, opening one page at a time rather than launching large batches of tabs simultaneously. If you are experiencing 404 errors during normal, single-page navigation on active content, please report the specific links to our team at [email protected]. Our support specialists will be glad to review the exact URLs and check the logs to determine the cause.
TO
Topouzi
Broken features, billing errors, and support that won’t resolve anything
I wanted to like BeatStars, but my experience has been a constant battle. I’m writing this because I’ve exhausted normal support channels and need someone to actually pay attention.
Cons:
1. Support is awful. The one live agent I reached was mediocre and couldn’t resolve most of my issues. Email replies take months, if they come at all.
2. Monthly messaging limit makes no sense. I subscribed to Growth specifically because it was marketed as “unlimited private DMs,” but the messaging limit never went away.
3. Billing is a mess. They charged my card with a different billing address than the one I entered at signup. I couldn’t edit the invoice afterward, and they don’t send receipts.
4. 2FA won’t enable. I’ve tried multiple times and it simply doesn’t work.
5. Lyrics pad intermittently fails to save. I’ve lost changes and had to start over more than once.
6. Rhyme search is extremely laggy. It’s painfully slow to use and, on desktop, it's not working at all.
7. Ads are too annoying.
8. You cannot truly use your own contacts.
9. They require a W-9 even if you don’t live in the US. That makes no sense for non-US users.
10. iOS widgets do not work at all.
I have screenshots and records for all of this. I’m not trying to be unfair; I just want these issues fixed. If BeatStars reaches out and actually resolves them, I’ll happily update this review. Until then, 2 stars.
Edit: After reading their reply, I need to make some important clarifications:
1. They did reply to my ticket #605599 (at last) giving the same "trial vs paid plan" explanation. However, upon subscribing, there was no mention of exactly which benefits will remain locked, just a vague "some benefits may be unavailable on trial period".
2. Exactly my point about the W-9 but I was still prompted to fill one and when I did ask for help from your team and when they finally replied (about 10-14 days later), they just said that this shouldn't be happening and they implied that I'm the one probably doing something wrong.
3. While I understand the invoices cannot be edited due to legal compliance, you still haven't justified why I was charged in a different billing address.
4. Nice dodge
Response from BeatStarsOct 15, 2026
Hi Topouzi,
Thank you for your review. We appreciate all community feedback, but we would like to provide important context regarding your account status and our platform features.
First, regarding your support interactions, our team has been actively communicating with you regarding your inquiries under ticket #605599. There have been no tickets left pending for months.
To clarify the specific points raised in your review:
1. Trial Benefits and Messaging: We apologize if the messaging regarding trial limitations was unclear. That feedback is valuable, and we are sharing it directly with our Product team for review. If any features or policies on the platform are unclear, our Support team is always available to help clarify specific questions. If you are ever unsatisfied with an answer, you can always request to escalate the ticket to a team lead.
2. Tax Forms (W-9): Please refer to the ticket case and share more information regarding your specific interaction with the W-9 prompt. Form requirements are generated automatically based on the details submitted to our systems, including your address, country of residence, and profile configuration. If you can provide the exact details in your support thread, our team can review why that form was triggered.
3. Billing Addresses: Billing addresses are set up directly by the user, either passed through your payment method configuration or entered manually during checkout. We cannot control what information is submitted during that process; however, the system generates the invoice in the standard format using the exact details provided at that time.
4. Studio Tools and Diagnostics: We want all features to work reliably. When technical issues arise with client-side tools like 2FA, the lyrics pad, or iOS widgets, our technical team requires your specific device, operating system, and browser diagnostics to reproduce and address them with engineering.
Our team will be waiting for your cooperation to assist you further, so please feel free to continue the conversation directly in ticket #605599 so we can look into your account details.
LC
Loïc
I had a good experience with BeatStars…
I had a good experience with BeatStars customer support.
Kyle was professional, polite, and helpful. He answered my questions about Exclusive Licenses and explained the platform's policies clearly.
I appreciate his assistance and the time he took to respond to my questions.
Thank you, Kyle and the BeatStars team!
ForcasBeats
Response from BeatStarsOct 15, 2026
Hi Loïc,
Thank you so much for the wonderful review and kind words!
We are thrilled to hear that Kyle was able to provide clear, helpful guidance on Exclusive Licenses and our platform policies. Providing knowledgeable, human support to creators is something our team cares deeply about.
We appreciate you being a valued part of the BeatStars community and wish you continued success with ForcasBeats!
CU
customer
Trying to purchase a beat from Nigeria…
Trying to purchase a beat from Nigeria but beatstar keep ducting $1 over and over, countless of time from my dollar card without sending the beat .. very sad 😢
Response from BeatStarsOct 15, 2026
Hello,
We are very sorry for the trouble and confusion during your checkout.
Repeated $1 charges are typically temporary pre-authorisation holds placed by payment processors or your issuing bank to verify that the card is active. When an international transaction cannot clear (often due to bank security restrictions, 3D Secure verification, or currency conversion rules), the purchase does not complete, and those temporary holds automatically drop off your card.
We want to ensure you get your beat without any duplicate charges. Please email our support team at [email protected] with the email address linked to your purchase attempt and the date of the transactions. We will gladly look into the payment logs and assist you with completing your order.
MK
Michael K.
Trash organization
BeatStars continue to refuse to pay me. It’s going on a month. What I found is that I can’t take my money out of my wallet. I invite anyone to find Antidote Entertainment on SoundCloud and see how much music I produce and write. All of it written and produced by me. But you know what BeatStars is doing instead of paying me. Having their legal team find a loophole not to pay me. Lmao pathetic. I’ve posted screenshots of emails between myself and Bruno at BeatStars. After reinstating my account now they claim an app I haven’t used in 2024 somehow I managed to violate terms while being locked out of the account that I disabled myself because I assumed they would never pay and I was right. I see that I can’t attach pictures here so I will create another review where I can attach pictures since this is an edit.
Response from BeatStarsOct 5, 2026
Hi Michael,
Thank you for following up and sharing your updated comments. We understand your frustration regarding your wallet withdrawal and the time required to complete these reviews.
Following the reinstatement of an account, any subsequent payout requests, tax documentation, and publishing records must undergo mandatory security, regulatory, and contractual compliance evaluations. These procedures are applied consistently across all accounts to maintain platform integrity and adhere to applicable legal standards.
Regarding your publishing agreement and account status, our team, including the agent and our Publishing administration, has formally documented and communicated these determinations directly to you via your registered email and support tickets.
Because these matters involve confidential tax documents, proprietary account data, and legal agreement terms, we cannot discuss specific findings or internal records on a public forum. All formal notices, requirements, and official next steps have been provided directly within your open ticket communications, and we encourage you to review those records for complete details.
PR
PROKAT
Your support and service towards…
Your support and service towards members it's amazing
Response from BeatStarsSep 22, 2026
Hi PROKAT,
Thank you so much for the 5-star review! We're thrilled to hear that you've had such a great experience with our support team. Helping our members succeed is always our top priority.
Thank you for being a valued part of the BeatStars community!
HD
Hieu D.
Thank
Thank, i love the kind support by human
Response from BeatStarsAug 23, 2026
Hi Hieu,
Thank you so much for the kind words and for taking the time to leave a review! We are glad our team was able to help, and we appreciate you recognizing the human touch behind our support. If you ever need anything in the future, do not hesitate to reach out.
Best,
The BeatStars Team
KA
Kate
BeatStars is great and very helpful…
BeatStars is great and very helpful whenever you have questions. i would recommend this company!
Response from BeatStarsAug 13, 2026
Hi Kate,
Thank you so much for the kind words and for recommending BeatStars! We're glad to hear that our team has been helpful whenever you've had questions; that's exactly what we strive for. If you ever need anything in the future, don't hesitate to reach out. We're always here to help!
