Edan C.
Beatport is a scam
Beatport is a scam. They will take your money and not reply to any emails regarding support. Be aware of using any of their subscription based products.

For almost two decades, The Beatport Group has been at the center of DJ culture. Since the founding in 2004, one mission has driven us: to provide world-class products and services that help DJs and Producers at all stages of their career to elevate their craft. Our indefinite pursuit of innovation and inspiration helps to lead the category and define the progression of DJ culture around the world.
Beatport (beatport.com) has 250 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Video & Sound · Union, New Jersey
Excellent

Video & Sound · Bellmawr, New Jersey
Excellent

Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
250 approved reviews, newest moderated first
Edan C.
Beatport is a scam. They will take your money and not reply to any emails regarding support. Be aware of using any of their subscription based products.
No Thanks J.
How can this company even exist? First: Use this tip to save you many hours: You need to use google to search for songs ie: "Artist - song name (mix) beatport". do this in a google search. Using the search engine on shitport is a big waste of your time. So you will need to juggle around different browser tabs. Second: Be aware that you need other browser tabs open with youtube, soundcloud or the like in order to hear the full song your not sure if you wish to buy or not. The preview on trashport is often not long enough, and other times its not the part of the song you need to hear in order to decide. Such as the preview stops just before the drop. Now this might not sound like a big thing... but believe me... this will make you spend a good chunk of extra time. Third: You cannot check out (buy) many songs at a time. So if you like me end up adding 100+ songs into the basket expecting being able to buy them (I KNOW CRAZY EXPECATIONS RIGHT HERE!!!) you will be dissapointed. After getting "help" from support (see 4th) i had to move songs around baskets (save 4 later vs Main basket). Tried checking out with 100 songs in basket: Fail.... 50 songs in basket: Fail.... 25 songs in basket: Fail. My lucky number was 11 and 9 (as i tried to hit 10 x 2). So if i want to purchase all the 150songs i saved there will be quiet a bit of work for me to add 10 songs to the basket, then check out, then download, then rinse and repeat 15 times. Fourth: It took 3 days (3 x 24 hours) for support to answer my "i cannot check out support ticket". Answer was: Try checking out less than 100 songs. IT TOOK THREE DAYS TO GET BACK TO ME WITH THAT ANSWER!!!!!!! And apparantly the answer is not 100 songs, but 10 songs. (see third). Fifth: As i (for some reason) was determined to actually get through this insane process of buying music after having done to purchases of a total of 20 songs i realise that my most recent purchase is mixed into my first purchase meaning that i need to either download everything again or compare my previous downloaded songs with the new list of all songs. Final and last: No picture thumbnails build into the MP3's.
Karl M.
I cant believe the bad reviews for this site. Just to say I've had a very positive experience with this site even with an issue its was sorted promptly. I continue to support this site and use its service
Nathalie Z. N.
I have had issues with downloading music from Beatport and believe that their system would benefit hugely from an update. However, the customer service was very helpful and nice once I contacted them regarding my very frustrating problems with their website.
Response from BeatportFeb 6, 2021
Hi there, I'm sorry to hear about your experience on the store. I just replied to the email you sent to [email protected]. What you are describing sounds like your browser was blocking the download, so I sent you some instructions on how to manage your settings. Please feel free to reply to the support ticket if you still need assistance! Tina
Camille W.
Best company!
Ste J.
The search engine is absolute garbage! Even when you type in the exact wording, it hardly ever comes up in the tracks section so you have to start delving into charts etc, which is time consuming. They want to watch the the they conduct themselves and their site because as soon as new company start up and do it better, they will die off! I’ll jump ship straight way....
Christopher R.
Bought tracks, only to find they are not the full versions. They are ripped from a pre mixed album and someone simply cut them into track sections and tried (successfully) to sell them as full versions. They have no beginning and abruptly end, plus pitch is everywhere so they cant even be beat gridded. Complete and total ripoff. What am I supposed to do with these? I thought Beatport was a site for DJs to buy music? (Yes, reactivate trance albums, i'm talking about you. ripoff merchants). It was bad enough with all the dodgy vinyl rips being sold on Beatport but this... this is a league of its own.
Response from BeatportJan 20, 2021
Hi Christopher, I'm sorry to hear about your unsatisfactory experience with your recent purchase. The content on beatport.com is delivered by our label partners and occasionally, pre-mixed albums end up on the store. When content like this is reported to our support team, we are always happy to refund the order. The reported content is also taken off the store. Please reach out to [email protected] with your order number and the title of the release, and they will be happy to refund you. Thanks!
Saul G.
Total ripoff , No support and if there is any issue downloading you purchase.. NO HELP. you lost your money. I do not know how this site is still active ! its a total scam !
Response from BeatportDec 30, 2020
I'm very sorry to hear about your trouble downloading. The Beatport Customer Support Team is always very responsive, however, responses over the holidays may take a little longer than normal. We will try to reach out to you through Trustpilot to escalate your request. Thank you!