Valerie
The beast and buckle harness I purchased is defective!
The beast and buckle harness I purchased for my dog is ill fitting regardless of how many times I adjust the straps. The harness is either too loose around the neck, or my pug is able to wriggle her way out of the harness with ease. Today I discovered that my pug now has a scab on each armpit because of the chafing from the harness/buckles and how they irritate her poor skin. I was outside of my return/exchange window, and although the support team at Beast and Buckle offered to let me exchange this product for another harness, the person I spoke to on the phone about this matter went on rambling about how the various physiological traits of pugs and their shapes and sizes is truly the issue I’m having. WHATEVER! If I am dissatisfied with a product and it is causing my pet distress, I deserve a refund! I would’ve gladly given them back their harness as well, but working with someone who on the phone who refuses to stop rambling on and on, put me over the edge.
Response from Beast & BuckleJan 17, 2026
Hi Valerie, This is Stew, the person you talked to on the phone, and I'm sorry that the harness you bought may not have been the right fit for your pug. As you mentioned in your review, I offered to make an exception well outside of the return window and take your harness back in exchange for other products (a different type of harness, leashes, poop bag holders...whatever you preferred). I also tried to figure out what was going on with the original harness you bought so that I could determine what would be the best choice. During our conversation, I asked a number of questions and tried to explain things as much as possible so that you had any information you needed – this is what most customers want. There were a number of different things you mentioned to us that needed to be addressed, and I was just trying to help with the situation. The issue is not simply the various shapes and sizes that pugs come in – we have plenty of happy pugs wearing both of the harness types we offer – but that can affect whether one particular harness might work better than another. I was trying to help figure that out for you. During the brief time that we were on the phone, I was able to assess that your dog either needed a different size or the adjustments on your harness needed to be fixed, as it was noticeably too loose, which is why the harness was moving around on your dog's body and shifting upward into the armpits. You also mentioned that the issues you were concerned about were only occurring when one person from your household walked your pug, but you hung up while I was trying to talk through that part and ask more questions. I apologize for trying to talk through things and explain various details, but it was only in the interest of helping you and your pug. If I didn't care, I would never have reached out and offered to help with your harness and offer an exchange well outside of the return window. If you'd still like assistance, I'm still here to help, but if your harness is still too big, please stop using it. Have a great rest of your weekend, and please let me know if there is anything else that I can do to help!