Bear Creek ArsenalReviews of bearcreekarsenal.com

Useless customer service. Wanted to change order before shipment. Ordered on Sat, no customer service until Mon AM. Can't change or cancel order after placing. That seems weak. I know it probably wasn't even pulled yet. Have ordered numerous items from them. This will be my last.

My first inclination about reviewing BCA is ‘bad mouth’ them and hope they keep prices low, but I am honest and been around the block for 80 years thus far. Of the guns I have bought, BCA has well made and quality products. My only dubious comment is , “how do they do it for the price?” I have bought 3 items from BCR and am very satisfied with all of them. I bought a BC9 (left Chg) / a BC9 (right chg) and a 22 lr upper (right chg). I use for plate and steel challenges. They work folks and are dependable. If fact the guns are better at shooting than I am. One item to consider, I bought the R charge PCC and I use a brass catcher. Was not a good move on my part. You cannot charge the gun with catcher attached. This is on me and I should have known better. I only speak of the BCA guns I have bought. I have seen poor reviews from many folks and in my opinion these folks are not familiar with firearms. I would listen to people who love, know and shoot guns over some of these city folk writing bad reviews. I have other precision guns for that purpose but for banging steel and having fun why spend 800 bucks on some other gun to hit an 8”target when BCA can hit it every time you want it to.

I bought an AR-15 upper 6mm ARC on 3/19/24, I wanted one with a 24" barrel, but they didn't have any at that time, so I ordered the 20" version, when I got it, it looked good, and I tried it out and it functioned fine with decent groups but after a couple months I found a 24" barrel by another company, so I bought it and took everything to a gunsmith I've used in the past, to R&R the barrel for me. Well, he ran into problems trying to get the 20" barrel off the receiver and found out it had been damaged when it was installed, so he said he contacted Bear Creek about this issue and they said they would send out another barrel nut to replace the damaged one, so FedEx sent me an email on 1/14/25 that this had been packaged and was ready for pick-up but as of 1/29/25 it hasn't moved from their shop. My gunsmith and I both of tried calling and emailing them since 1/20/25 to no avail, they don't answer their phone, it just goes to voice mail every time and they haven't responded to any of the 4-5 emails I sent them. This is the worst company customer service I've ever dealt with.

I enjoy building guns. I have purchased many items from bear creek arsenal. Many complaints by people purchasing items and calling them defective. Falls on them. Any AR style part I buy I take apart ,inspect, clean and reassemble. People need to read when purchasing items they have recommended loads or ammo for their equipment. All my BCA equipment works great. I have found thing not right with several brands and during my process they were corrected and work great.

Gift recipient loved their gift. It was received very quickly in time for Christmas, however, the box was crushed. Also, they use Monterey Financial Services for financing/payments and that company is a sham. They will charge you 2.5 times the original cost of the item. Luckily, I had planned to pay within 30 days. Bear Creek Arsenal needs to get with the times and use Klarna, Afterpay, or even Paypal. Please don't sign up for Monterey Financial Services for payments. You will get ripped off.

Bear Creek Arsenal are my "go to" guys for all my firearms build needs. My customers and I love their products. Fast shipping and super fair prices keep me returning to BCA.

Never answers the customer service and sales phone. I called at different times of the day, according to their business hours. It's like they don't exist or something. I have an ongoing late order. Still waiting. But no one is answering the phone. Is this business even legit? I made a comment on their YouTube Channel, simply saying that they don't answer their phone. It got deleted right away. This is very suspicious and its bad business practice. I am going to pull out my order and report you to the BBB and to the proper authorities. Probably the FBI.

Good luck getting any service or even what you ordered. I ordered 2 lowers and 3 uppers. They shipped Lowers about 8 calendar days in. On day 15 now and no uppers. 2 emails to them and I get the same copy and past asnwer about "orders shipping in 1-24 days and I will get an email when it does". I called today and received the exact same canned response. She then said oh well it is 1-14 business days. No where on their site or email responses does it say business days and even this many calendar days would be ridiculous. The CSR who didn't answer until ring # 20 wouldn't get me anyone else to talk to and wouldn't cancel the unfulfilled portion of my order. No service whatsoever or product to show for it. Try the sales department and you get the customer service voicemail. Seems like a home business who doesn't have the product and doesn't know how to conudct business professionally to me. Buyer beware.