Bear BalancedReviews of bearbalanced.com

Response from Bear BalancedSep 17, 2026

Hi Stephanie, thank you for your feedback, and we're sorry the gummies weren't a fit for you. Texture is a personal thing, and we appreciate you being specific about what didn't work. We also hear your frustration about the guarantee and how it applied to your purchase. We'd like to review your order and the terms you saw when you bought, so we can respond properly. Please email us at [email protected] with your order number and a member of our team will look into it personally. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Holly, thank you for your feedback, and we're sorry the subscription came as a surprise and that the flavor wasn't for you. For anyone reading, our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout, before any order is placed. As a Shopify-powered store we are required to present this disclosure on every subscription order, and we take that obligation seriously. If your subscription is still active, we can close it for you. Please email us at [email protected] with your order number and a member of our team will confirm the status and follow up with you. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Kimberly, Thanks for letting us know. The texture and aftertaste clearly did not work for you, and that feedback has been passed along to our product team. We're also sorry the support experience left you feeling unheard. To be transparent about how our subscriptions work: the terms, including the recurring billing schedule, sit directly above the purchase button at checkout before any order goes through. Because our store runs on Shopify, we are required to show that disclosure on every subscription order, and we take it seriously. If a subscription is still open, you can handle it yourself: use the account icon beside the cart at the top of any page on our site, sign in with the email or phone number from the order, and pause, change, or cancel there. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Samuel, thank you for your feedback, and we're sorry you felt you had no option but to involve your card issuer. That is not how we want any customer interaction to end. For anyone reading, our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout, before any order is placed. As a Shopify-powered store we are required to present this disclosure on every subscription order, and we take that obligation seriously. We'd like to confirm that your subscription is fully closed. Please email us at [email protected] with your order number and a member of our team will review it personally and follow up with you. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Ed, thank you for the detailed and fair account, and we're sorry. A report of a chemical taste or smell in a food product should be treated as a quality concern, not brushed aside, and the response you describe is not what we expect from our team. We would like to investigate this properly. Please email us at [email protected] with your order number, the flavor, and the lot number printed on the bag if you still have it, and a member of our team will follow up with you directly and take it from there. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Jeff, thank you for your feedback, and we're sorry the second shipment came as a surprise. For anyone reading, our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout, before any order is placed. As a Shopify-powered store we are required to present this disclosure on every subscription order, and we take that obligation seriously. We'd like to look at your original order and confirm that no further shipments are scheduled. Please email us at [email protected] with your order number and a member of our team will review it personally and follow up with you. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Raymond, thank you for your feedback, and we're sorry on two counts: that the gummies weren't to your taste, and that your email and call went unanswered for as long as they did. That is not the standard we hold ourselves to. For anyone reading, our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout, before any order is placed, as required of Shopify-powered stores. We would like to review your order and the timing of your messages. Please email us at [email protected] with your order number and a member of our team will follow up with you directly. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi there, thank you for your feedback, and we're sorry the repeat order arrived before you needed it. For anyone reading, our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout, before any order is placed. As a Shopify-powered store we are required to present this disclosure on every subscription order. We'd like to confirm your subscription status and review your options for the order you received. Please email us at [email protected] with your order number and a member of our team will look into it personally. Positively, Bear Balanced Team