Bear BalancedReviews of bearbalanced.com

Response from Bear BalancedSep 22, 2026

Hi Chris, Going this long without the product you paid for and without a straight answer is indefensible, and we are sorry. Promotional emails continuing to arrive in the meantime only makes it worse. There is no explanation that makes that acceptable. What we can say is that the pattern you describe, support requests falling through while the marketing keeps running, has been raised here as something to fix rather than a one-off. Your closing line is the right one. Communication was the failure, and that one sits with us. Thanks, Bear Balanced Team

Response from Bear BalancedOct 20, 2026

Hi Jen, Thank you for telling us about this. Pain like that is alarming, and we're sorry it happened, especially after other brands had given you no trouble. Please do check in with a doctor about it. For anyone wondering about what goes into the gummies, every batch is third party tested by Eurofins, and the product is manufactured in an NSF certified, cGMP compliant facility. We also hear your disappointment about the unopened packages, and that feedback has gone to our team. Positively, Bear Balanced Team

Response from Bear BalancedApr 18, 2024

Hi Cindy, we have a strict refund policy around subscriptions and a double opt-in during the checkout process to ensure those purchasing a subscription are made aware. Your subscription was not refunded because you did not cancel it prior to being charged for your refill - per our subscription cancellation policy as outlined on our website. Our product is used by professional athletes and fitness enthusiasts alike - we are certain you will enjoy the same benefits despite having preferred cancellation prior to fulfillment. We would also greatly appreciate not leaving reviews on our Amazon account, where your purchase was not made. Adding insult to injury to those of us who run an honest business is truly disappointing for all involved. We have reported the account but would still very much appreciate withdrawing it in your own time. All of us at Bear Balanced wish you the best and a better experience elsewhere for your creatine needs. Thank you.

Response from Bear BalancedSep 22, 2026

Hi Greta, An order that never physically reaches the carrier, with the tracking confirming as much, is a failure at our end of the process. We are sorry you were left watching it sit there. The phishing texts are worth separating out. Messages like that do not come from us, and we would never ask anyone for payment details or account access by text. Orders stalling after a label has been created has been raised internally, because a tracking number without a shipment behind it is worse than no tracking number at all. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Chris, Taking payment and then leaving you without shipping information is the heart of this, and it is the part we cannot argue with. We are sorry. A track-order link that loops back to the website instead of showing a status is its own failure, and it has been flagged here as one. An order was paid for and the information you needed never arrived. That sits with us, whatever else is going on around it. Positively, Bear Balanced Team

Response from Bear BalancedSep 25, 2026

Hi Colman, Two things went wrong here and both sit with us: the shipment ran late, and a straightforward request to cancel a duplicate order went unanswered. Silence on a question that simple is the part that stings most, and it is not the standard we hold ourselves to. The delay and the unanswered message have both been raised with the team that handles fulfillment and correspondence. Positively, Bear Balanced Team

Response from Bear BalancedOct 14, 2026

Hi Gary, Thank you for the honest account, and we're sorry it comes so long after the fact. Paying for an order, receiving a string of delay notices, and then hearing nothing at all is not an experience we can defend. Being passed between inboxes without a real answer only made it worse, and that is on us. Your review is a clear reminder of what happens when communication breaks down, and it has shaped how we handle orders today. Thanks, Bear Balanced Team

Response from Bear BalancedOct 14, 2026

Hi Jason, Months of emails with no reply, no update, and no resolution is a failure on our side, plain and simple. We're sorry you were left in that position for so long with nothing to show for your patience. This response is long overdue. The silence you describe is not how we want any customer treated, and we have no excuse to offer, only an apology and a commitment that it is not how things run now. Positively, Bear Balanced Team