Bear BalancedReviews of bearbalanced.com

Response from Bear BalancedSep 22, 2026

Hi Jill, Thank you for taking the time to write this, blunt as it is. Being told one thing about a return and then something else afterwards is the part we find hardest to defend, and we are sorry it landed that way. On the taste, your reaction has gone straight to the product team. A gummy that someone has to force down is a failure of the product, not of the person eating it, and that is how we are treating the note. We cannot undo how this went, but it has been logged where it will be read. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Rob, Emails going unanswered while marketing keeps arriving is a bad combination, and we are sorry that is what you got from us. Never receiving the first order at all makes it worse. The silence is the part we are working hardest on. Someone who has to chase us twice and hears nothing either time has been let down twice, and there is no version of that we are comfortable with. If it is ever useful, a subscription can be managed without us: the account icon next to the cart at the top of any page, signed in with the email or phone number from the order, lets you pause, change, or cancel. Positively, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Janice, A second shipment and a charge you were not expecting is the kind of surprise no customer should get, and chasing addresses that bounce on top of it only makes the whole thing worse. We are sorry. So that other readers have the full picture, our subscription terms and the recurring billing schedule sit directly above the purchase button at checkout, before the order is placed. As a Shopify-powered store we are required to show that on every subscription order, and we take the obligation seriously. A subscription can also be handled without going through us at all: the account icon next to the cart at the top of any page, signed in with the email or phone number from the order, where it can be paused, changed, or cancelled. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi there, We hear you on the cancellation process. Repeating a request and then watching the shipments keep arriving is maddening, and we are sorry you have been put through that. For clarity, the subscription terms and the recurring billing schedule are displayed directly above the purchase button at checkout, before any order is placed. Shopify requires that of us on every subscription order we take. The quickest route to stopping one does not involve messaging anybody: the account icon next to the cart at the top of any page on our site, signed in with the email or phone number from the order, shows the subscription and lets you pause, change, or cancel it on the spot. Positively, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Jennifer, A management page that throws an error is the last thing anyone needs when they are trying to stop a subscription, and we are sorry that is what you ran into. To be transparent about the setup, the subscription terms and the recurring billing schedule are shown directly above the purchase button at checkout, before an order is placed. As a Shopify-powered store that disclosure is required on every subscription order we take. If the link you tried failed, the one that works is the account icon next to the cart at the top of any page on our site. Signing in there with the email or phone number from the order brings up the subscription to pause, change, or cancel. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi MJ, That is a specific description, and not a flattering one. The size of the gummy and the medicinal note have both gone to our product team, along with your point about five at once sitting badly. We are sorry the second bag ended up unused. Nobody buys a follow-up bag expecting to give up on it. If the powder is working better for you, that is genuinely the right call. Creatine only does anything when it is taken consistently, so the format you will actually stick with is the one worth keeping. Positively, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Henry, Sour is not the flavor anyone here was aiming for, and a bag that tastes off is worth flagging, so thank you for doing it. That has gone to our product team along with the detail about the batch. The logic you are describing, where the only returnable bag is the one nobody opened, is a fair thing to find frustrating, and we are not going to pretend otherwise. Your note is on the record here, and notes like it are what shape the next batch. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi there, Sixty days at the full serving is a real trial, so it is disappointing that nothing showed up for you at the end of it. We would rather hear that than not. Creatine does land differently from one person to the next, and a result that never arrives is still useful information on our side. Your experience has been passed to the product team. Good to know the taste held up, at least. Thank you for giving it a proper run and for taking the time to say how it went. Positively, Bear Balanced Team