Bear BalancedReviews of bearbalanced.com

Response from Bear BalancedOct 14, 2026

Hi Ro, Being charged for a subscription you believed was paused is exactly the kind of surprise nobody wants, and we are sorry for how the follow-up conversation went. The tone you describe is not our standard. To be transparent about how our subscriptions work, the terms, with the recurring billing schedule, are displayed directly above the purchase button at checkout before any order goes through. As a store powered by Shopify we are required to present that disclosure on every subscription order. The current status of a subscription can always be checked directly: click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from the order, and pause, change, or cancel from there. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi William, We appreciate the honest feedback, even though it is hard to read. The taste has gone to our product team, and it is something they are actively working on. To be transparent about how our subscriptions work, the terms, including the recurring billing schedule, sit directly above the purchase button at checkout, before an order is placed. As a Shopify-powered store we are required to present that disclosure on every subscription order, and we take that obligation seriously. You can also handle the subscription yourself whenever you like: click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from your order, and pause, change, or cancel from there. Positively, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Linda, We're sorry to read this. Being told a subscription cannot be cancelled is not how any of this is meant to work, and the taste has gone to our product team as a separate note. For clarity, our subscription terms, including the recurring billing schedule, appear directly above the purchase button at checkout, before an order is placed. Shopify requires that disclosure on every subscription order we take, and we treat it as a real obligation. The subscription is also yours to control directly. The account icon next to the cart at the top of any page on our site, signed in with the email or phone number from your order, lets you pause, change, or cancel it. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi there, Thanks for setting out the sequence so clearly. Sending three emails and hearing nothing until after the box had shipped is a genuinely bad experience, and the gap in responsiveness has been raised with the team here. So other readers have the full picture, our subscription terms and the recurring billing schedule are shown directly above the purchase button at checkout, before any order is placed. That disclosure is required of us as a Shopify store, and we take the obligation seriously. For anyone who would rather not wait on us at all: the account icon next to the cart at the top of any page signs you in with the email or phone number from your order, and a subscription can be paused, changed, or cancelled from there. Positively, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Scott, A card dispute should never be the route to stopping a subscription, and we're sorry that is where this ended up for you. For clarity, the subscription terms and the recurring billing schedule sit directly above the purchase button at checkout, before any order is placed. As a Shopify-powered store we are required to present that on every subscription order. Cancelling is also something you can do yourself in about a minute: click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from the order, then pause, change, or cancel from there. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Lou, This is not the experience we want anyone to have, and we're sorry a charge landed after you thought you were done with us. Your note about the taste has gone to our product team as well. To be upfront about how the subscriptions work, the terms and the recurring billing schedule appear directly above the purchase button at checkout, before an order goes through. Shopify requires us to present that on every subscription order we take. For the future, the subscription itself sits behind the account icon next to the cart at the top of any page on our site. Signing in with the email or phone number from the order lets you pause, change, or cancel it. Positively, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Rosemary, Short and blunt, and fair enough. We would rather hear it than not. The gummy is something our product team is actively reworking, and your verdict has been passed along to them. The service side is on us, and we are sorry that dealing with us left you with that impression instead of a resolution. There is not a lot we can put right from a review alone, but the feedback does not stop here. Thanks, Bear Balanced Team

Response from Bear BalancedSep 22, 2026

Hi Jackie, Getting two different answers about a return is confusing, and we are sorry that is how it went. The taste feedback has gone to our product team, and that is exactly the kind of note they act on. So other readers know how the autoship is set up: the terms, including the recurring billing schedule, are shown directly above the purchase button at checkout, before the order is placed. As a Shopify-powered store we are required to present that disclosure on every subscription order. The autoship is also yours to change whenever you want, through the account icon next to the cart at the top of any page, signed in with the email or phone number from the order. Positively, Bear Balanced Team