Bear BalancedReviews of bearbalanced.com

Response from Bear BalancedSep 18, 2026

Hi Sara, We appreciate the honest feedback, on both counts. Your note that the gummies did not do anything noticeable for you has been passed to our product team, and we're sorry that cancelling felt like a fight; that should be a simple step, not a hurdle. To be transparent about how our subscriptions work: the terms, including the recurring billing schedule, appear directly above the purchase button at checkout before any order goes through. Because our store runs on Shopify, that disclosure is required on every subscription order, and we treat it as an obligation rather than a formality. For anyone who prefers to handle it directly, the account icon beside the cart at the top of every page on our site is the place: sign in with the email or phone number from the order and you can pause, change, or cancel there in a minute. Thanks, Bear Balanced Team

Response from Bear BalancedSep 18, 2026

Hi there, Thanks for letting us know, and we're sorry the order ended up larger than you expected. Nobody should feel surprised by what lands on their card, and the taste comments have gone straight to our product team alongside your note about results. So other readers have the full picture: our subscription terms and the recurring billing schedule are shown directly above the purchase button at checkout, before an order is placed. Shopify, which powers our store, requires that disclosure on every subscription order and we present it on each one. The subscription can also be managed without waiting on anyone. Click the account icon next to the cart at the top of any page on our site, sign in using the email or phone number from the order, and pause, change, or cancel from there. Positively, Bear Balanced Team

Response from Bear BalancedSep 18, 2026

Hi there, This is not the experience we want anyone to have. Waiting days for a reply, paying for expedited shipping that took over a week, and then opening a bag that was far more sour than you expected: each of those is a fair complaint, and the sourness and the sugar alcohol content have both been sent to our product team. For clarity, subscription terms including the recurring billing schedule are displayed directly above the purchase button at checkout before any order is placed, a disclosure Shopify requires of us on every subscription order. Anyone who wants to change or stop a subscription can do it themselves from the account icon next to the cart at the top of our site, signing in with the email or phone number on the order, and can pause, change, or cancel from there. Thanks, Bear Balanced Team

Response from Bear BalancedSep 18, 2026

Hi Judy, We're sorry to read this. A package the carrier itself has declared lost, followed by five emails and two forms before anyone answered, is a long way from how we want a missing delivery handled. The answer you eventually received did not resolve anything for you, and we recognize that. We can't discuss the details of an individual order here, but your account of both the shipment and the delay in hearing back has been passed to the people who oversee our fulfillment and our inbox, so the gaps you ran into are looked at properly. Positively, Bear Balanced Team

Response from Bear BalancedSep 18, 2026

Hi Holly, Thank you for spelling this out. A watermelon gummy that arrives pale yellow with none of the flavor you were promised is not what the listing shows, and having to chase us through chat, email, and social media for days before getting a reply made it worse. Both the color and taste of that bag and the pace of our responses have been shared with our product team so the coloring and flavor of that batch get a proper look. Your note on soreness has gone along with it. We won't pretend a public reply can fix this, but we did want you to know it was read carefully. Thanks, Bear Balanced Team

Response from Bear BalancedSep 18, 2026

Hi Basia, We appreciate you laying this out so clearly, and we're sorry the renewal caught you off guard. A charge you weren't expecting, with the confirmation landing in spam, is exactly the kind of surprise we want to avoid. We can't get into the specifics of a particular order in public. What we can say for anyone reading is that the subscription terms, with the recurring billing schedule, are printed directly above the purchase button at checkout and are visible before an order is placed. Shopify requires that disclosure of every store on its platform for every subscription order. Managing a subscription doesn't require waiting on us: use the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from the order, and pause, change, or cancel from there. Thanks, Bear Balanced Team

Response from Bear BalancedSep 18, 2026

Hi Lena, Thanks for the feedback, blunt as it is. Feeling that charges were hidden, and then getting no answer when you tried to reach us, would make anyone angry, and the silence in particular is something we're sorry for. We can't comment on the specifics of a return or refund publicly, so we'll leave those aside. For clarity on how our billing works: subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout before any order is placed, and as a Shopify-powered store we are required to show that on every subscription order. Anyone with an active subscription can pause, change, or cancel it themselves: the account icon next to the cart at the top of our site, signed in with the email or phone number from the order, is all it takes. Positively, Bear Balanced Team

Response from Bear BalancedSep 18, 2026

Hi Lyndie, We're sorry, and thank you for telling us. Being charged for a second shipment that never turned up, and then hearing nothing across email, Facebook, and DMs, is a bad sequence, and the silence is the part we most regret. Your review has gone to our fulfillment team and to the team that handles our inbox so both ends of this get looked at. For the subscription itself, you don't need to wait on anyone: click the account icon next to the cart at the top of any page on our site, sign in with the email or phone number from your order, and you can see the subscription and pause, change, or cancel it there. Thanks, Bear Balanced Team