BearabyReviews of bearaby.com

Decke kam zügig an, Klasse! Schrecklich Odyssee mit Waschsalon, und Trocknung weil die Decke unangenehm roch. Obwohl nach empfohlenen Bedingungen gewaschen wurde, hatte die Decke graue Flecken. Für den Preis absolutes no Go. Kundenservice nicht nutzbar. Ich kann unter den Bedingungen nur stark davon abraten sich eine Decke von Bearbary zu kaufen.

This company has been a terrible experience for me. I tried to order a blanket which never arrived because UPS delivered it to the wrong place. The customer service response from Bearaby has been terrible. They finally got confirmation from UPS that UPS had located the parcel and told me it would be delivered despite me telling them 4 times I no longer wanted the item and just wanted my money back. Bearaby said the parcel had to be returned by me before refund, but it STILL has not arrived. they "kindly" said they would waive the refund fee. At present - it has been almost 2 months since I ordered something and nothing has arrived and I have wasted hours and hours repeatedly asking Bearaby to give me back my money. Be very careful about ordering from here.

Ordered a weighted blanket on presale for Jan 12th 2026. After several delays, no definitive shipment date has been sent. I am initiating a process of a Final Deadline as a consumer protected by Directive 2011/83/EU. Will probably have to move to EU ODR. At this point is not even about the refund, is about the lack of accountability. Strongly advice not to do business with them.

Meine Decke riecht sehr muffig. Kontaktaufnahme funktioniert nicht. Es wird einfach nicht reagiert. Für diesen Preis eine Frechheit.

Seit 6 Wochen warte ich auf meine Rückerstattung von 269 EUR. Der erhalt der Ware wurde am 6.12.25 bestätigt. Nach Wochenlangen hin und her und Drohung das ich einen Anwalt einschalte, eine erste Reaktion und Rückerstattung, ein absolut unerträglicher Service!

I ordered a blanket from these people on October 7th, as a Christmas gift for my wife. It was opened on Christmas, as is the norm with Christmas gifts. When she saw that color that I had picked (navy blue), she told me she wanted to switch it to Green to match the color direction she wants to take the bedroom. Even though the blanket is in all the original packaging, Bearaby refuses to take it back as it is outside their strict 30 day return window. Ridiculous policy for anyone trying to buy a Christmas gift. Good luck getting it in time for Christmas and you better pray you don't have to return it! Don't do business with these people.

Die gelieferte Decke stinkt, so möchte ich sie zurückgeben. Bekomme keinerlei Antwort auf meine Anfrage dazu.

Company has not gone further to resolve a lost package, reimburse, or provide new merchandise.