K M.
I am a dental hygienist and operate a…
I am a dental hygienist and operate a teeth whitening business. I had switched to beaming white due to hearing good things about their product. First few orders went smoothly. This last time I tried to order from them, the order first was somehow stuck in transit and the shipping company needed more info from them. After being held there for a week and not being able to resolve the issue myself, I requested to have it delivered back to beaming white. After another week and half I found out the declined to have it returned. Spoke to them again and they then agreed to have it delivered back to them and either try sending again or refund me. Another week later they finally they sent the order again and forgot to supply my at home whitening kits with the LED/ tray lights. Had to wait another week to have them send the LED lights and trays and when they arrived, the mouth piece attachment was missing for all the LED lights. Very disappointed and would not order from them. I now order from Pure Image and they have fantastic products that are comparable and quick and easy shipping.
Response from Beaming WhiteMar 27, 2024
Dear Karlie, we're sorry about the problems you encountered with your order. I researched the situation, and here's what I found. Occasionally there are glitches with Fedex when clearing customs going into Canada. We always do everything we can to help when we find out there's a problem, which isn't often. I think there was some confusion with what Fedex told you because they always send a shipment back when they can't clear it. We did make a mistake with the missing LED lights, which is very rare, and we sincerely apologize. We aren't perfect, but, as you saw, we always make it right when we make a mistake. Please accept our apology.