Beaming WhiteReviews of beamingwhite.com

Response from Beaming WhiteJul 8, 2020

Dear Donna, Thank you for choosing Beaming White! We apologize for the delay in sending your invoice. Our accounting system is set up to send invoices automatically at the end of the day. For some strange reason, our server had issues for about a week, and it wasn’t sending them. This happened while the order processing person was out sick for 10 days and we were overwhelmed with orders. It just made it very difficult to send invoices in a timely manner. Again, we apologize for the inconvenience. Luckily, the order processing person came back to work yesterday and our IT company finally resolved the server issues, so we are back to providing the great customer service that we are known for. Sincerely, Beaming White

Response from Beaming WhiteOct 24, 2019

Thank you for taking the time to review us. Yes, that is true. The ability for teeth to whiten depends on many things including: age, degree of staining, types of stains, porosity of enamel, tooth sensitivity, etc. I'm one of those people who has teeth that are very resistant to whitening, and my teeth are extremely sensitive so stronger products are not an option. So I understand. However, the exact same gel and procedure that doesn't work on me, works great on others. For people with teeth that are resistant to whitening, make sure to use our Advanced Whitening Kit or Advanced Whitening Kit Plus and do three back-to-back treatments in a row, being careful to follow the instructions exactly. They can also continue the process at home with 36% CP gel. It's important to do it every day immediately following their in-office treatment while the pores of their teeth are still open. They should also stick to a "white diet" the whole time. If that doesn't work, they can try going to a dentist who will need to use a gingival barrier and super strong (over 25% HP) gel. This is can be painful in terms of zingers so it is not recommended for people with super sensitive teeth.

Response from Beaming WhiteOct 1, 2019

Oh dear. We're hoping to do better. Ashli is your customer service rep now. I'll have her reach out to you. We're also going to start doing newsletters again, soon.

Response from Beaming WhiteOct 1, 2019

Thank you for your review. Please give us a call to discuss. We want you to feel confident about the results your clients will get - as is the case with the majority of our customers. We hope to help figure out what's going on so that you know you're giving the best possible whitening treatment you can give.

Response from Beaming WhiteOct 1, 2019

Hmmm. They shouldn't. Our gels should outlast their expiration dates every time. We would not enjoy our reputation for providing excellent results if they lost efficacy within their expiration dates. Please talk to Ashli in customer service about it. Maybe we can figure out what's going on.

Response from Beaming WhiteOct 1, 2019

Thank you, Emily. We plan on updating/revamping our training this year. Stay with us. I think you'll like it a lot. We had a problem with the manufacturer of our pen casings sending us defective pens. We filled and shipped a bunch of them before we discovered the issue. Please contact Ashli in customer service for replacements on the defective pens.