BeachbikesReviews of beachbikes.net

I ordered my bike in early mid Jan and its still not here. Simple bike nothing crazy.

I purchased a bike online and received 3 FALSE shipping confirmation emails from this company saying that my bike shipped and was delivered to my door but the bike NEVER ARRIVED! Only after calling Beachbikes was I notified that the bike was on backorder. What's worse is that Beachbikes CHARGED MY CREDIT CARD ANYWAY!!!! After a few days of going back and forth the bike miraculously arrived. So Im not sure what was really the problem in the first place. A total run around but we eventually received the bike.

I had a very bad experience with this company. Beachbiikes is an unorganized company. I spent $400 on the bike from this company. Then I lost my bike after 6 months. I filed the police report. The police man asked me about my bike’s serial number? Unfortunately, I had no idea what was the bike’s serial number? Then I called beachbikes to ask for help. The salesman couldn’t find any record about my bike. I was very disappointed!

I was really excited because this seemed like a very unique, homegrown company. Unfortunately, the customer service has been awful. I requested that the bike I ordered be assembled and shipped to my house and paid an extra $130 for this. I could not find a date of delivery anywhere in the order when I placed it. I contacted the company the next day, and they gave me a very general idea that it would be available the following week. They gave me the name of the local bike shop that would be assembling it. When I contacted the bike shop, they hadn't even received the order. It went from bad to worse. The bike showed up at my house unassembled in a box. When I contacted the company, the customer service representative asked me if I'd be comfortable assembling it myself. I told her no, that's why I was paying extra! She then asked if the bike shop could assemble it at my house. Although that is an inconvenience to me, I agreed. She said she would call me back. That was over 7 hours ago and I haven't heard a peep. Very frustrating because this bike was for my daughter's birthday gift and it is now late.

Do not spend your money on Beach Bikes products! The bike I’ve bought got rusty in no time, although it is kept in a covered area. I’ve contacted the store and was surprised to learn from the rude attendant that they do not replace rusty parts...! I’m going to use all my contacts and all media sites to inform unaware customer of this company unbelievable policy! Outrageous!!

Didn’t have the all the parts to put bike together. Contacted customer service and was offered a free excessory instead of the part I needed. Disappointed

This was the most painful bike I have ever asembled! Instructions are horrible. Bike seat post missing. You have to manualy disengage the front brake and the to get it back on...go to you local bike mechanic! Customer service is horrible. Emailing people who don’t respond. Beyond angry and frustrated not to mention...I have no seat post and have to wait for snail mail since fed ex isn’t an option?

I had a part that wasnt painted. I asked for replacement. I asked to send me a box so i can send back. Nothing. Poor customer service. Laurie