BeachbikesReviews of beachbikes.net

Ordered Basket for recently purchased bike. Going on 6 weeks now and still no basket. Called after 3 weeks to inquire. They said it would be sent out that day. 1 week later, still no basket and worse, no word. Called again and told it will take 4 more weeks. BTW - still no email from company about delay.

I would rate Beach Bikes a 1 star The guy Rico at the store pick up location was awesome . The thing that amazed me is right after I purchased the bike I received the email from Dusty . Dusty is supposedly the owner if he exists ..his email states he will be with me throughout the process etc. So I picked up my bike from the location in Torrance ..The Guy was really nice. I went to ride my bike the next day which was the 4th of July ...I didn’t get too far when the pedals almost completely fell of and the bike locked up and chain fell off ..Could not ride the bike . I had to walk it about a mile to the closest bike shop on the beach . The bike store owner Hermosa bikes was awesome ..he put it up on the rack and proceeded to fix it . He was so professional too ...not bad mouthing or asking where I bought this bike and to top it off he did not charge me for 30 minutes worth of work. Here’s the amazing part: so I returned the bike the next day and got a refund and purchased another bike . I sent Dusty an email with the video I took of the bike while I was riding it and showed the issue . It’s 3 weeks later and NOT ONE EMAIL or phone call from him., The staff didn’t even acknowledge my email or video . Finally Anne from customer service said she would have him call but he was real busy ...I guess too busy for the 5 min phone call...🙄 I sent it several times. This purchase wasn’t a pricey item I get that ...but the point that Dusty nor the staff cannot acknowledge my email is appalling and disappointing to me. Not acceptable.

shipping was going to be a week late so i sent it back

Still waiting for bike 3 1/2 weeks later Can't get responses to email requests Bike shop that bike is "getting shipped" said "can't get responses to inquires and huge lack of communication" Do Not Recommend

When placing international orders beachbike does not cover taxes and duties but fails to mention that fact when calculating cost at checkout. Ordered two bikes, both missing hardware. Both scratched. Reflector and gear change cable broken on one bike. Poor to medium quality bikes. Over priced for quality.

Poor Quality Control. The bike was delivered with a damaged rear fender, and a damaged Head Set. The shipping box was not damaged so this happened when they packed it. Sent them an email immediately with photos of the damage and haven’t heard back from anyone.

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Worst customer service! My bike arrived on a Friday. I started putting it together, but had some trouble finding the right videos to work with it. I called within business hours for PST and emailed as well. I didn't get a response until Monday. Over the weekend, we also determined that the tube that came with my bike had a huge hole in it, so I had to go buy a new tube to be able to ride it. The brakes still wouldn't get aligned after 4 hours of trying to adjust. The chain kept sticking, and the bike ended up being unrideable. On Monday, I finally heard back from someone. After telling my whole story, I was assured I would get a call from a mechanic that day as soon as they got in. I told them I would be sure to leave work and go home to be there with the bike when they called. No call came. EVER! I emailed back with my disappointment and asked for help again. Nothing. No email, no call, NOTHING!!! I had to take my bike to a local bike shop for them to fix it. It's been 2 weeks now since I received my bike, and I hope to finally ride it this weekend. It was not a cheap bike, and I even paid for the lifetime warranty. All seems to be a waste. With the amount of money I spent on the bike, shipping, the warranty, the new tube and now the tune up at the bike shop, I could have just bought one locally for the same price. Huge disappointment.