BeachbikesReviews of beachbikes.net

My experience with this company has been terrible. I placed an order on April 8th and received an order confirmation stating that I'd receive my bike within 3 to 5 days. After waiting 2 weeks with no contact from them I emailed their customer service asking for a status update. Several days later I received an email from them complaining that their sales volume is "up 800%" due to COVID-19 and their customer service department is "overwhelmed". At that time they said my bike would ship in 2 weeks. Of course, 2 weeks later I reached out to them again for an update to find out that they still didn't have my bike. On May 5th they offered a 20% refund if I didn't cancel my order which I accepted. I received the 20% refund within a day and was told they'd have more of my bike in stock on May 20th. On May 24th I contacted them AGAIN only to find out that they still don't have the bike. This time they said they'd have it in stock on June 10th. On June 13th I reached out to them AGAIN and it took them 3 days to tell me that they still don't have my bike. I myself work in customer service and I understand the issues that arise from short supply. I also, however, understand that proactive communication with your customers is paramount to good customer service. Ever since they took my money, this company hasn't once reached out to me with an update on my order unless I ask for it and then it's always several days before they respond. DON'T BUY ANYTHING FROM THIS COMPANY! UPDATE: My order was just pushed out AGAIN, this time with a "tentative" date of September 25th. In exchange all they offered was a $10 refund and a lame apology. Also, I've directly emailed their CEO Dustin multiple times and have received no response.

I ordered a bike end of March on the website it said when I purchased 2 day shipping. After I purchased the bike the invoice said 3 to 5 business days. Well here we are June 11th no bike. I have to say this is the worst customer service I have ever experienced. I gave them ample time to fulfill my order but im not worthy of their time or business. Now the give me 2 options sit and wait until we dont know when or you can have your money back. Bbb will be notified.

I ordered a bike for my wife, April 12th as a mothers day gift. I have emailed almost everyday and no response. I just want an update, i get that thkngs are crazy right now, but it cant be that difficult to say if its coming or not. I wish i could cancel and order her a bike from a responsive company

I hate to give them 1 star, but it's been pretty frustrating trying to get ANYONE to reply that's human and not some automated email with vague or confusing information. Ordered my bike on April 15th, and still have zero idea if and when I will be receiving my order. I get that we are in a pandemic. I swear I do. I'm fine not getting my bike, but it would just be nice customer service to get a yay or nay on delivery of my order. I'm not mad, just a little disappointed that the easy route that some businesses take is using automated emails. If it were my business, I'd enlist a family member completely dedicated to help with replying to emails. That's one problem solved there if your business is overwhelmed.

Ordered a beach cruiser 4/14/20 for our daughters 13th birthday May 20th. Received an email from them 10 days later cancelling the order saying it was at our request. Zero communication from the company. When I checked their website it said they’re not taking new orders between 4/16-5/1???? Now my daughter isn’t getting the bike she wanted for her birthday and I’ve still received no explanation or email from the company why the order was cancelled, though I placed it before the 16th. Pretty disappointing.

0 Stars if I could. Ordered a bike for my girls birthday April 6th, it’s now April 28th and I still haven’t heard from the company. Website claims new orders will not be accepted starting April 17th due to virus (11 days after I ordered). I have sent over 7 emails asking for an update with no response and apparently their “Call Center” isn’t accepting new calls at this time. While I understand these are difficult times for everyone, It’s been 22 days since I placed my order and have not even an email reply from you guys helping explain where it is which is unacceptable.

I know that we are in unpredictable and crazy times right now, but I placed an order and paid in full on April 2 and had no status updates on my order until I emailed over a week later and someone replied 3 days after that letting me know that there were delays. It’s now been over 3 weeks since I paid for my bicycle and I’m not getting any responses to my emails and no status updates on my order or estimated shipment date. Even a mass email stating shipment delays or something would work, but instead, no one answers the business phone, the mailbox is full so you can’t leave a voicemail, and no one is returning emails.

The bicycle I received had different parts from the illustrated photos, wheels where bent to the point of not being able to ride the bike. After phone calls and multiple emails with a company rep I was assured to be credited for the replacement and repairs that were done at local bike shops. I provided the documents and filled out the requested forms needed to receive the agreed refund. THAT WAS TWO MONTHS AGO. THEY HAVE NOT REFUNDED ANY MONEY THAT I'VE HAD TO SPEND TO REPAIR AND REPLACE THE POOR QUALITY OF THE BICYCLE I PURCHASED. THE LAST EMAIL I SENT WAS NEVER ACKNOWLEDGED, I NEVER RECEIVED A REPLY BACK WHICH IS OVER A MONTH AGO. Very poor customer service... This was an experience that far exceeded the cost and time of just purchasing a bike locally rather than saving a few bucks with an online purchase.