BCUReviews of bcu.org

The worst bank in the universe. These people are charging me for an undeliverable title because they refuse to fill out paperwork that the government has directly told them to fill out. They don't record any of the government conversations and continue to play games. 6 months of this nonsense. I'm literally having to sue them just so I can get a single piece of paper filled out that takes about 5 minutes. It is the law and required. BCU is such a bad group. It's going to be the biggest pain pulling all my banking away from these people. What an insult. DO NOT USE THIS BANK! Not only that but they basically stole an entire car payment from me that I have to fight for. You make a payment, it doesn't apply to the balance, then they ignore you. You need a lawyer just to do business with them. Trump's America. All scams.

After my mother passed, we had to distribute funds from her IRA accounts. One was at Vanguard and the other at Baxter. Baxter’s customer service was truly prehistoric compared to Vanguard. Had to send a PAPER check to my Vanguard account. Then, I needed tax information to complete my US return. Vanguard quickly gave me the info, while Baxter, after 3 different calls where I was promised information, stonewalled me, making my life needlessly difficult. Why deal with such incompetence? Just work with the big boys.