BB WheelsReviews of bbwheelsonline.com

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

They have the worst customer service and warranty, their warranty is ridiculous.

Worst experience!!!!!! They sent me the wrong color and size and their solution was to give me 500.00 refund wand would not do anything else. I had to order the right size for the rear wheels straight from the manufacturer…. The reply from them below is bs! They made me take the credit as when I called them they stated that’s the best they are willing to offer! They sent to e wrong color and size and they thought that was going to get rid of me.

They are selling products sight unseen. If that product is inferior and not what you want, they charge $25% what they refer to as restocking fee and you pay shipping back. It cost me $600 to return a $945 order. I feel scammed. 😪 Eveeything I stated is 100% true. I told your tepsvthevproductveas not to my standards amd was inferior, they did not care, immediately told me I would needcto pay restocking fee and shipping fee. Said I could not return unless I did first Was forced to PAY. NOW YOU LIE TO PROTECT YOURSELVES

Ordered 4 tires. Received incorrect size. BB wheels is making ME pay 25% and return shipping. I am out nearly $200. Zero cooperation on their part. BUYERS BEWARE: 25% restocking and making me pay the return shipping is pathetic. TireRack and Discount Tire are so much more customer focused.

They refused to change a shipping address for me or remove the required signature claiming some bs shipping policy and fed ex won’t change it because of how BB wheels shipped it. More time and headache because they are lazy basically. They also send you and email to review saying your feedback is important and I left a two star explaining their crap shipping policy and it disappeared off the site within hours… shady, Only five star reviews accepted apparently. If you want customer service and no bs spend the extra 5 bucks a wheel somewhere else. Appreciate the reply but is it part of your shipping policy to not change the address if the customer requests it so the package arrives somewhere I can actually sign for it? Because you weren’t willing to do that either as mentioned above. It just doesn’t make sense you care more about your own odd rules than the customer. Any other company would have done this for someone who as you said placed an expensive order. But no you chose to make it a pain and not put forth any time or effort to help a customer but will spend plenty of time replying to reviews or deleting them from your own website. Also heads up the different delivery from billing address option on your mobile site does not work which makes this all more annoying and frustrating.

After detailed discussion regarding fit and specifications, they sent me a wheel which does not fit my vehicle. Bad first impression but it gets WAY worse! They actually demanded that I send them photographic proof that it did not fit. So a lot of work had to be done all over again to be able to take photographs for them. They then had some kind of "review" process to determine that a 1 1/4 inch diameter lug nut will not fit in a 1 inch space!! They finally agreed to send me a return authorization code. I returned the wheel and after quite a long time, I received a PARTIAL refund. They actually charged me a 25% "re-stocking" fee. I emailed them about waiving the re-stocking fee but they did not respond. So, of course, I disputed the 25% re-stocking fee with my credit card company and the matter was immediately decided in my favor. My message to you is: DO NOT DEAL WITH BBWHEELS. HORRIBLE!!!

You are rolling the dice when it comes to BB Wheels. If you have no issues then great but if you have any issues with the product you purchased you are out of luck. They shipped me a tire that was brand new in 2019, three years old. They stated some BS about how the tire was technically new. The tire had been sitting in the elements as there was visible dirt and erosion on the tire. One of the tires busted after my first drive so I contacted them to refund me for the tires. They stated that I would need to pay shipping to them which is around 100 bucks. Then I would need to wait for them, 30ish days, to inspect the tires to make sure they were defected. Then I might be issued new tires depending upon their inspection. I would then have to pay shipping, another 100 bucks, to me. I have learned my lesson, never buy from an online vendor or if you do check out their return policy. I am out 400 dollars because of this horrible company.