BB WheelsReviews of bbwheelsonline.com

I recently had the unfortunate experience of dealing with BB Wheels and I must say that I am thoroughly disappointed and unsatisfied with their service. From start to finish, the lack of concern for customer satisfaction was evident. When I placed my order, I was promised free shipping since I had ordered a significant amount. However, I was surprised to find an additional "guaranteed delivery charge" of $74.91 that I couldn't remove from my order. This was an unpleasant surprise and a clear indication that BB Wheels prioritizes their own profit over customer satisfaction. The real problems began when I received my order. After having the wheels and tires mounted, balanced, and aligned at a certified shop, I noticed a severe bounce in my truck when driving at around 50 mph. I immediately took it back to the shop, and they informed me that two of the tires were defective or out of round. I reached out to BB Wheels' customer service representative, Tony, seeking recourse and a resolution to my problem. Tony requested a photo of the defective tires and a video of the balancing. I promptly provided the requested evidence, expressing my dissatisfaction with the brand of tires I had received and requesting a replacement with a better quality brand. Days passed, and I had to follow up with Tony repeatedly to get any sort of update. Each time, I was met with delays and excuses. Finally, after several back-and-forth emails, Tony informed me that the manufacturer wanted the defective tires returned for inspection. This meant that I would have to bear the cost of removing and shipping the tires back to BB Wheels, and I would be without a drivable vehicle for an indefinite period of time. The fact that the manufacturer did not trust the word of a reputable dealer and insisted on a lengthy inspection process was both frustrating and unacceptable. I expected BB Wheels to take responsibility for their mistake and provide me with replacements without further delay. Throughout this entire ordeal, BB Wheels has shown a complete disregard for customer satisfaction. They have failed to address my concerns and have placed the burden and cost of their error on me, the customer. I am deeply disappointed and frustrated with both BB Wheels and the tire manufacturer, Omni United (Radar). It is clear that customer satisfaction is not a priority for BB Wheels, and their lack of accountability is truly disheartening. I hope that they take immediate steps to rectify this situation and demonstrate a genuine commitment to their customers. As it stands, I cannot recommend BB Wheels to anyone seeking a satisfactory buying experience.

Bad customer service! I ordered a set of tires at over $1,200. I ordered and need load range E tires. When the tires arrived, They looked like what I ordered, size and brand were right so I had them installed. When setting air pressure I realized they had shipped me the wrong load range tire. My fault for not checking before the install. When I called customer service, Tonya said that since I had installed the tires, I was out of luck. No refund. After hanging up the phone, I remembered I paid extra for the load rating on the tires of around $140 extra. I then called Tonya back and pointed out the safety concerns of using a light tire when hauling heavy loads. A blowout could be very dangerous. I also pointed out that I should at least get the extra I paid for the load range E tires that I did not receive. So far I sent the info 2 days ago and a follow up email to see the outcome. No response at all....

I had a terrible experience with BB WHEELS. I will use someone else like Custom Offsets in the future. They claim to be a family run business, but it's as corporate as you will find. Their practices are not consumer friendly and their service is worse. I used a signup and save promo code to save on the order. They were also running an installation promo where you could get up to 8% of the purchase price. What is hidden in their rebate terms is that they will take back any discounts you previously used. So what seems like a good deal up front can turn out not to be. They are also not upfront about this and it's buried in the legal print. It was much more hassle than it was worth. There are much better companies out there.

Be extremely careful when dealing with this company. I used their “fitment” expert for a set of tires and rims, he assured me the tires would work with my vehicle which they did not. Tried to contact to return just the 2 that would not fit and was informed I would need to pay shipping, as well as a 25% restock fee. Would not do business with them again. Trust me, don’t go by the reviews simply look them up on the better business bureau website and see the real reviews. If you took the feedback seriously you would return the 2 tires without a restock fee as this was clearly your error, simply wanting to return 2 tires from an over $2500 order.

Ordered a set of tires then got screwed over ordering the wrong one trying to return them they were going to charge me a 25% restock fee in order to get the right tires so I will never buy from them again terrible customer service

Placed and order for about 1k worth. Poor communication ation from them. Asking client to call for confir.ation email, for Order updates is unacceptable. You need to act like you respect your clienta and their time . I will not recommend all the hassle for about $30 potential saving. My time is much more valuable And the response still shows 0 accountability because called and corrected the email and yet did not receive any updates.

Here is a warning about buying online instead of local or if local BB Wheels will not back the product they . I live in Washington and bought $2500 in wheels and tires. When I got them and had them installed on of the tires had a flat spot in it and couldn’t be balanced. I drove it anyway and it would cause a bumping vibration at about 45 mph. After contacting BB Wheels they wanted a photo of balancing numbers on balancing machine. Then I had to send tire back to them. I couldn’t wait so I ordered another from someone that would have to me in 3 days. When it arrived I took to shop got the photo of numbers from bad tire and the numbers of new one that was good. Had to pay for removal and mount and balance again . Sent photo information to BB Wheels and got a response saying I had to pay shipping of bad tire back to manufacturer and they take 45 to 50 days to make a decision and if agreed it was bad they would send me another tire but I had to pay shipping again back to me. Here is the BIGGEST thing I can say about BB WHEELS , they have had to have been thru this several times before and this is the best answer they have ? And if I BOUGHT LOCAL the tire would have been replaced right at shop and no other charges (shipping, mounting, balancing) would have been charged. Big lesson BUY LOCAL and DEFINITELY DONT BUY FROM BB Wheels!!

I’m not going to lie, I’m really upset about this one. Customer service is great with this company but mann I should’ve just listened to my gut. The pic shows the regular 5 lug pattern for the Dr-70 wheels but when I opened up the box, they have a universal lug nut pattern. Saying “the item might not be the exact representation of what you get” is vague. That’s false advertisement as the pic isn’t what the wheel looks like. Worst part is trying to send them back will run me almost $400 so I’m forced to keep them. 25% restocking fee, which is $200+ the shipping which was free upon purchase but is going to be about the same as the restocking fee. That means I’d have to pay $400+ to send some wheels back I haven’t paid for yet as I got them through pay tomorrow !! I feel like I got got! Never again buying wheels online bro. I was so excited all week and just like that, it’s out the window. I got them to at least update my car, not be made fun of at car shows smh.