BB WheelsReviews of bbwheelsonline.com

They sent me my order and upon opening the box, it was apparent that the bag containing the item was broken. It turned out that I didn’t need the item and I tried to return it and they wouldn’t accept it because the bag was broken. Crooks!

I bought 4 chrome rims from them. I only use them during the summer time. I clean and store them properly & they are getting rusty. I called company about this. The company refused to compensate me. These are brand new only used for 1 year. Do not buy from these people. Customer service was very rude.

Beware! They charge a 25% restocking fee. Wont do business with these people again.

Beware! They sent me wrong size wheel, not what I ordered and would not accept the fact even after I sent pics and size marking from original and new wheel. To get refund, they want me to ship it to back to Canada, pay 25% restocking fees and should not been mounted. How could you know it’s not as per specs until you mount?

This place is ridiculous. And so unprofessional. If I was able to give a zero, I would. Don't buy any rims or nothing with this bogus company. The worst experience i ever had.i bought four new rims. I got 2 flawed rims. Then I had to wait awhile for an investigation. Everything was so confusing. Their system sucks! Then I sent the one rim back, and then they mailed me back another damaged rim.I ended up taking partial cash back for the one rim with a scratch on it which I shouldn't have done! I told Sandra from customer service to speed up the process. I would keep the one flawed rim that had paint splash on it. She didn't say anything.I sent the one rim back with scratch. They said it was the wrong rim sent back. I said mail it back, because I wanted to part ways with this joke of a company. Then Sandra said I had to pay for shipping. I said since I didn't mail back the other rim that was damaged with paint splash. They would have had to mail me back a replacement for that one, so use that shipping for the wrong one. Sandra said that's another department you would have to deal with. Who cares they are all affiliated. What's the big deal.terrible system. This company wouldn't work with me. I wouldn't be writing this review right now if they would of mailed me four new rims with no damage. Then they blamed it on the mailing system. Always excuses.

Absolutely horrible service, sold me a wheel that would not even go over my brake calipers, they did reach out about a possible offset issue which I was prepared to deal with by using a spacer if needed. However the issue is with the barrel of the wheel being too small to clear the calipers. They offered me a return if I was to pay almost 300 dollars. I used pay Tomorrow and if I return the wheel i would have almost 500 dollars basically stolen from me. I reached out multiple times by email to someone names Stephanie who originally said i would have to pay for a restock fee. How ever after explaining the situation and saying I should not be held responsible for their mistake, I have received no response. Correct it was discussed that it may hit the brake caliper due to offset!!! Offset on this wheel would make NO difference as the caliper hits the inside of the wheel barrel. The inside of the wheel diameter is not big enough to clear the caliper. This is no custom setup, the brakes on the car are 100% stock and pictures were provided to show proof. Absolutely sorry company to not take fault in a wheel you sell to fit.

Sent the wrong wheels was going to ship 2 of them back to replace with fronts and decided to just purchase the two fronts and use the four aftermarket for the rear. They offered 25.00 for the hassle. When I was able to get into the tire shop they stated that the wheels I. The rear will not mount with the 4 aftermarket wheels and I would have to use 2 of the steel wheels on the inside. This left with 2 unopened wheels tried to return them for refund or take off of my account. SANDRA stated that the 25.00 for the hassle was so I would keep them keep in mind this was offered before I knew that they wouldn’t fit correctly and she stated that there is nothing the shipper will do making it sound like I am stuck with the wheels. And they aren’t wheels they keep in stock they seem to be dropped ship from warehouse

I ordered a set of expensive tires for my tires and had them put on within 5 days found out one of the tires was out of balance bad so I called and they said you can send the informations from the tire shop and we might be able to help or you can just buy another tire and hope that the manufacturer can give you a refund all I wanted was a tire that would balance out like the other three I wish they would just make it right and if they are a family buisness you would think they would