BB WheelsReviews of bbwheelsonline.com

I bought a pair of tires and I picked one on the list and picked the wrong rim size and when I realized it was wrong I called to pay the difference and get the right ones and they said it was past due the policy, customer service sucks, not willing to work for the service from now on I will go to the shop to get it anyway it looks cheaper but then you have to pay for Alignment and put the tires on the rim, at the end of the purchase it is not worth the risk of getting something wrong

Thank you for your response from 7/25/2026. I believe my feedback continues to be misunderstood. At no point did I state that your representative was rude, disrespectful, or unprofessional. Those are your words, not mine. I would appreciate my concerns being addressed based on what I actually communicated rather than on points I never made. My feedback was centered on two specific issues: 1. Communication. I specifically asked what the return costs would be and was only advised of the wheel restocking fee. I was not informed during that conversation that each accessory item would also incur its own separate restocking fee, along with the associated taxes. That information was only provided after the return had already been initiated. My concern is that complete and transparent information should be provided when a customer asks a direct question. 2. Customer experience. I explained that I was a repeat customer who had unexpectedly found myself returning brand-new, unopened products because the vehicle they were purchased for developed significant mechanical issues and had to be returned. I did not expect an exception to your policies. I expected acknowledgment of the situation and a more customer-focused conversation with your CSR, Jenna. Empathy and transparency do not require a company to waive its policies. Your latest response again focuses on defending your policies and whether your representative was rude. Neither of those points addresses the actual concerns I raised. As someone who spent years in customer service before opening my own business, I understand that policies are necessary. However, how those policies are communicated often determines whether a customer returns in the future. My review was intended to provide feedback on that experience. I appreciate your time and hope this clarifies my position. Sincerely, Toysha Thomas

Sandra in customer service and Jim the owner are terrible to work with when you have a warranty claim. They will deny everything possible to force you to hire legal assistance. They say their tires will not fit my wheel which they sold me knowing my wheel size and not have bubbles in my tires bc of cheap made Chinese tires. I recent reach out to another sales member two days ago and confirmed the tires fit my wheels. They have no knowledge of what their staff tells people. Sandra is email me with explanation of why but has no clue about wheels and tires, she tells me she is in customer service but is answering my email like a manager would or president of the company. Definitely would buy somewhere else who's staff is trained properly and knows about their sales.

This brand is a scam, I purchased 22lb boat anchor and received 15lb, I tried all possible best to contact their support, I don't receive any reply from them, I will never order from them again, very bad experience.

Ordered tire with rims, after waiting for couple of hours to have my tires rotated that they were never rotated at all, No record of that visit in their system under my number, one tire worn everything just got me disappointed.

Considering I order tires from different companies in the past I decided to try B & B Wheels for the first time and had a horrible experience with my order. After placing my order and receiving emails with shipping and tracking information to only find out my order was never shipped nor sent and cancel, but never got any information from anyone A very unprofessional and disappointing experience with B & B wheels …. We never order from this company again

Buyers beware. I dont understand there is no impact damage. I just sent you pictures you asked for that proves theres not damage. These wheels were purchased and put away til winter was over. We have bad winters with alot of salt on the roads. Theres no miles on the wheels. Theres not even a scratch on them. Its spring and I got a brand new set of wheels i cant use. Just sitting here waiting for a response on what im supposed to do with them. All this time back and forth and your best response is the time frame now is total bullshit. What is your policy on time frame? Why did you even ask for pictures and videos if this was the case? I bought a set of defective wheels from you. I have all the proof that shows

I ordered four tires and received the wrong size and brand tires. I contacted them which they asked for pics. I emailed them pics and waited about a week on what was gonna be done. Was finally emailed back after calling a couple times saying to send them back and once there vendor receives them I will be refunded. Its been 3 weeks since they've received the tires back. Everytime I call i get told they are waiting for the vendor. I asked to talk to the manager and get told he will call you back or hes unavailable. I am still waiting for my refund aswell. Will never do business with BB wheels again very unprofessional. Priority tire is awesome ordered tires from there never have an issue.