BB WheelsReviews of bbwheelsonline.com

Charging restocking fee and shipping fee to return a cancelled order.

Stick away from this company. Worst place ever.

Update - 10/26/21 - 3 months to the day later and still sitting on the same uninstalled, in the box, unmounted blemished rims and a stack of unmounted tires with zero resolution from BB Wheels. ______________________________ On 07/26/21 - $1,607.76 - Purchased 4 Vision Legend 5 142 Wheel 20x8.5 5x127 along with 4 Toyo Proxes St Iii Tire 275/50R20 113W First the lag, hours and days, in customer service responses or having to chase them down via phone or email is extremely disappointing and frustrating when already dealing with an extremely disappointing and frustrating situation with the product you have received. When I Received my order the tires were fine. however upon inspecting the wheels - one wheel, although the box was correct contained the wrong wheel, was black and a 6 lug and two wheels had major manufacturing face blemishes/defects. I sent extensive pictures of all wheels. It took two days back and forth with Gabby and then Sarra to get RMA. The 3 replacement wheels were shipped plus additional insurance as a courtesy and I was given a verbal guarantee by Sarra that all wheels would be visually inspected prior to shipping. 08/03/21 - I boxed up the 3 wheels that were and issue and took to UPS. 08/05/21 - Replacements received. I inspected all 3 wheels. To my dismay the 3 replacement wheels all had major manufacturing face blemishes/defects. It was abundantly clear that boxes were never opened and that the wheels were never inspected (this was confirmed by Sarra who also now changed from "will inspect" to "try to inspect"). You would think that given that one wheel form my original order was completely the wrong wheel (spoke, bolt pattern, and color) that someone would have absolutely opened up each box and checked each wheel. Again I sent extensive pictures of each wheel. I spent next two days trying to resolve this again. Apparently the additional "courtesy shipping insurance" was worthless. Instead of helping they want me to return wheels and tires because they "couldn't guarantee that the wheels wouldn't have blemishes/defects on them" and would issue "a full refund within our return policy of not being used, installed, or damaged due to improper packaging". Again the wheels weren't damaged in shipping but all had manufacture blemishes/defects. Sarra also pointed the finger at manufacture as "we (BB Wheels) are only a drop shipper" which is not an acceptable excuse. As a small business owner myself if I am selling something, drop shipped or not, I am the face of that product as the seller and not the manufacture and thus I am solely responsible for representing that product. This is unacceptable because for many reasons. One, my issue here is not with the tires and is solely with the wheels. Two, having worked in the automotive industry myself I know that auto parts - such as wheels - with blemishes/defects are know as "blems" and are labeled and sold as such. Three, selling blems as new is unacceptable and as a buyer putting out money in good faith expecting new product is not unreasonable. I am now out 5+ days of work & $2400+ in income plus a truck that is going on 4 weeks without wheels & tires having to deal with this whole mess. So here it is 08/20/21 and I still have 3 out of 4 wheels with blemishes/defects with zero contact back from BB Wheels (Sarra) since 08/10/21 as to a mutually agreeable resolution. I still have zero new tires mounted on new wheels and zero new wheels and tires installed on my truck. not to mention this is having a 100% impact on my business I do a sole proprietor small business owner as well as impacting my other responsibility as a single parent of a child with a disability. And the solution is so simple - just have three visually inspected wheels free of blemishes/defects exchanged for three I have and the whole problem is solved. It really makes me question their "About Us" page: BB Wheels is a small family owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires and vehicle accessories.

Terrible Terrible Terrible don't waste your time or money with this company all they care about is getting your money nothing else. Sneaky sales tactics and bad customer service.

I ordered wheels for my 2017 ford mustang GT. I selected and purchased a wheel from the list of options for my specific vehicle. However, once I went to the tire shop to have them mounted to my vehicle, they did not fit. Even with a 1/4" spacer, they wouldn't clear my stock calipers. I contacted customer service and they said that they would have a "fitment specialist" return my call. No one did. I called back and got a nice young man named Nolan. Even after a few phone calls and and conversations between the rim shop, myself, and Nolan, I never actually spoke with a specialist or manager. Nolan was relaying messages from the specialist and two managers. They all kept pushing for me to put 1/2" spacers on my front wheels with extended lug nuts. This would cause extensive damage to my vehicle in the long run and cause aggressive vibration going over 50 mph. I mentioned that on a few occasions throughout our conversations and they agreed. However, that did not make then stop pushing to mail them to the rim shop. I did not like that my safety and well being of my vehicle was of zero concern. The offset in the wheel wouldn't fit my vehicle regardless of what size I purchased. BB wheels informed me of that when I inquired about a larger size. Needless to say, they were not willing to work with me for a solution other than 1/2" spacers on the front wheels of my 5.0 mustang. I will take responsibility for not making sure that the tire shop fitted all the wheels in both the front and back before mounting. However, I was sold a wheel suggested on the website that was not a fit for my vehicle by any means. Spacers shouldn't be required at all when you purchase a wheel to fit. I was disappointed that after numerous calls, I never spoke with management or a specialist. I was just a number and management repeatedly pushing spacers down my throat instead of taking the call and trying to find a compromising resolution proved that. Even a 50% credit to exchange the wheels would have been much appreciated. Instead, I'm stuck paying a $1,000 bill for the next six months for wheels that I can't do anything with and I still need to buy wheels that fit asap. I have new tires (not purchased through BB wheels) but still no wheels. Definitely not the experience I expected from a family owned business. I'm thoroughly disappointed 😞

Purchased a set of New Wheels and Hub Rings from BBWheels. $1500 (2) out of the wheels came in out of round. Clearly visible on the balancer, back of rim would jump up and down as it spun. Called and emailed BBWheels customer service and sales, Each time they would not provide assistance other than provide "Manufacturers Warranty Information" And would expect me to remove the wheels from vehicle, dismount the tires and ship wheels in for a 30 to 45 day lasting "Warranty Inspection" Tried balancing the wheels numerous times, still vibrating. BBWheels would not assist with either repair or re-balance or replacement costs. Its all on you.

Ordered 2 front wheels for a 2014 mustang gt. Then when I get them after 2 weeks find out they are the wrong offset by 5mm simple mistake just need to return and get the correct size well thats going to be about a month and $150 cost for me but they don't care, they get your money and that's when the service stops. I will not be ordering my rear tires from them.

I placed an order for 4 wheels. The first shipment I received had bent wheels. I was sent a replacement through Route because BBWheels takes no responsibility once the wheels are shipped and they collect their money. I just received the replacement wheel so I finally installed all 4 wheels. There happened to be another bent wheel that was not visible to the naked eye. You can definitely tell with the tire mounted. Well trying to get BBWheels to exchange the bad wheel has been a nightmare. They want to blame the bend on being done during the tire mounting. Even though 3 out of the 5 wheels I received have had damage. They say they escalate the issue, but it seems like the same customer service agent is the one who decides whether or not your damaged wheel is replaced. This being after I had to constantly ask for an update to the "escalation". HORRIBLE EXPERIENCE! HORRIBLE CUSTOMER SERVICE!