BB SimonReviews of bbsimononline.com

I ordered a belt for my boyfriend and it came within a week. I placed the order on Saturday the 28th and received the first text message about sizing on Monday the 30th. I got the belt today the 2nd. I live in California which is where the company is so I understand that this won’t be everyone’s shipping experience.

Product is fine but customer service is non-existent. For a "premium" brand you would expect some kind of response or follow up from customer support but after months and multiple attempts I give up. $250 belt and $100 in customs down the drain.

I own several of their belts. They are very unique- however; good luck trying to get through to customer service if you want to purchase a repair kit or crystal that has fallen off. They do not answer, or make it impossible to problem solve. It took forever for Emily Gonzalez to answer and then was not helpful. This is not the way to run a company with high end merchandise.

The $200 belt I purchased began losing beads after wearing it four times. They do not stand behind their product. Took me a month and a half to get a response and then I was told they would fix it for a charge. Stay away folks! Bye-bye, BB Simon!

My son ordered a $600.00 belt from BB Simon. It showed up in a pink canister that terribly dented in and the belt buckle itself had 2+ inch scratch marks. So I contacted them and they sent a UPS Driver to pick it up. Now they are saying they never sent the label to have it picked up. But, UPS is confirming they did. So now my son has a $600.00 belt he can not ever wear. This communication with BB Simon reps has been going on since January 2023. I WOULD NEVER PURCHASE FROM THEM AGAIN. BUYER BEWARE... NO CUSTOMER SERVICE. Kim Jorgensen

Took a long time to receive order, got the wrong belt. Still a cool belt but still not what I ordered.

Horrible customer service. I placed an order for a belt back in November, and after 5 weeks with no update as to when the item would ship I finally received it. No response from the emails I sent. Stupidly, I then placed an order for $1000, which included a $455 hoodie as a Xmas gift for my daughter. By January, after washing this hoodie just ONCE by hand, it was missing gems and looked horrible. I reached out via email on Jan 3rd and didn’t receive a response until MARCH 20th! 3 months later… really? By the time they responded, the hoodie is unwearable after just 3 washes. They requested I send photos of the hoodie, which I did… and then to nobody’s surprise I have yet to receive a response. This company couldn’t care less about their customers, ensuring quality products, or standing behind a defective product. Their refund policy is inflexible, there’s no way to ship a gift to another address, and I’ve sadly realized I paid a LOT of money for expensive JUNK. Trash company with a trash ethical standard selling overpriced garbage to vulnerable populations.

I tried to have a belt sent as a gift to my grandson, who doesn't live with me. There was not any place to ship the product to other than the billing address. I tried to call and got no answer. The email address on the website does not have an @ sign. The company texted me to double-check on the product's sizing so I could text the request to send the gift to my grandson's address. I received an email asking for a picture ID and proof that I lived at the alternate shipping address. I do not live with my grandson, nor does he live with me. I ended up calling and speaking with Emily, who said they will not ship to an address other than the billing address due to fraud. I asked to speak to a supervisor and there was no one else to speak with. This policy is inflexible and paints every customer as a potential criminal trying to steal from them.