BB SimonReviews of bbsimononline.com

Just recieved my very first b.b.Simon belt for my 25th Wedding Anniversay. I followed the sizing information and my belt is 6 inches too big. When I called customer service there was difficulty understanding my problem. Thier client service representative offered the following: an exchange, because I live in Canada the shipping with duties and taxes would be another 100.00 plus a potential re - stocking fee. the other option was for me to sell it online get some money back and rebuy the belt. Do you believe that so the belt was $265.00 plus 38.00 Fedex shipping, 62.76 duties, taxes and brokerage fees is 365.76. thats 100.76 dollars more than the belt. to exchange it but don't forget they are sending it back so another 38.00 for shipping and 62.76 for duties and taxes and brokerage fees. Would bring the belt to a total of 466.52. An extra 201.25 cost to your clients to correct a problem that was not mine in the first place. b.b. Simon you aren't worth that to me so never again will I buy a belt from you no matter how beautiful it is. As for now I will have a shoe repair company remove a crystal and make another hole. At least your client service could have better options for your clients. Maybe look at how wonderfully Amazon does it. In addition to this they are misleading clients by not posting the currency. I have now been charged in US dollars. None of the invoicing or confirmation indicate its in american funds which is against our consumer protection law. It led me to believe the funds wete canadian. I calling Visa and filing a claim with our Bureau of Consumer Affairs and repirying this.

took my money, 0 information about the package or shipment no response to emails. just terrible

Garbage customer service wont be ordering from here again

Ordered the crystal black on black shades, they came terrible and the crystals were wonky, along with a stone that had fallen off. Sent back to have them fixed, they came back good, Except they came back with a scratch on the lens that wasn’t there before. Emailed them to let them know what a shitty business their running, and indeed is not luxury and or good long lasting quality, also never replied. Def not worth 140 bucks lol. Terrible…. Goodbye don’t order from them.

I’ve made several purchases from BB Simon in the past without issue, but my most recent experience has been extremely disappointing. Around June of last year, I placed an order through a customer service rep for a dog collar and belt for my daughter. Within one week of wearing the belt, stones began to fall out. I let it slide at first, but more stones continued to fall. I reached out to customer service, and they offered to replace the stones. Instead, I asked them to send me the stones and the glue they recommended so I could repair it myself and avoid being without the product. Fast forward to today — the entire buckle on the dog collar has fallen off, as if it wasn’t welded properly. Keep in mind, this collar is only used for special occasions, so it hasn’t been through any wear and tear. When I contacted BB Simon again, a rep named Marca told me I’d have to pay $25 for a replacement buckle plus shipping and handling. I explained that I’ve had nothing but issues with both products since I received them and that I still have the email chain detailing the problems from the start. Marca dismissed my concerns and even claimed that what I purchased “wasn’t really a dog collar” but a modified belt. That’s simply not true — I ordered a dog collar through a rep, and BB Simon clearly offers collars on their website. She showed no interest in reviewing the email chain or acknowledging the poor quality I’ve experienced. This isn’t just about the money — it’s about the principle. It’s been less than a year, and the lack of accountability is unacceptable. I’ve even posted a TikTok video showing my dog wearing the collar, but now I feel obligated to share my experience to warn others. I’ll also be filing a complaint with the Better Business Bureau because this level of service and quality is not what I expect from a brand like BB Simon. The belts are beautiful but their quality has gone down right along with their customer service. I have proven to be no problematic but now that there's an issue I can't fix for them - I get bad customer service. Can't be loyal to businesses these days. Wasn't looking for a refund just for the problem to get fixed considering I've emailed them with multiple problems on this order.

I am too mad to even speak on my recent experience. Thank god I only lost out on £75.71! NEVER AGAIN. One of the worst customer service and quality ever.

I can't get anyone to talk to me! I've called, no one answers the phone. I've emailed both their emails 4 times each! No one has answered me. No point in buying from this company if they refuse to support their expensive products.

I’d give a zero if I could. Belt isn’t the correct size. Theyre ignoring emails and calls. DO NOT BUY from them.