BBQSGRILLS.comReviews of bbqsgrills.com

Response from BBQSGRILLS.comJan 26, 2024

Dear Louis, I apologize for the inconvenience and frustration you experienced with your recent order from BBQSGRILLS. Your feedback is invaluable to us, and we regret any inconvenience caused. We understand the frustration of delays and the disappointment in inaccuracies on our website. We are actively addressing these issues to improve our service standards and prevent such occurrences in the future. If there is anything specific we can do to rectify the situation or any further feedback you would like to share, please let us know. We are committed to making this right for you and ensuring future experiences with BBQSGRILLS are more positive. Thank you for bringing this to our attention. Best regards, Kathleen CSR Manager

Response from BBQSGRILLS.comJan 13, 2024

Thank you so much for the feedback. I apologize that you didn't have a smooth experience with us. We are working very closely with the manufacturers to ensure that we can keep our customers updated and informed with tracking information and ETAs.

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. We are extremely sorry for the delay that it took for you to get the part you were missing. We appreciate your understanding and patience with all of this.

Response from BBQSGRILLS.comJan 10, 2024

It seems like there was a misunderstanding regarding your review on TrustPilot. You left a review for BBQsGRILLs.com, but the order number you mentioned (starting with "BBQ-") actually corresponds to a different business, BBQGRILLs.com. This mix-up likely caused confusion and led to your review being incorrectly associated with BBQsGRILLs.com. Our order number start with BG-US#.

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. We are extremely sorry for the delay with keeping you updated. We are focusing on ensuring our customers are provided with ETAs as well as tracking numbers. We hope you give us another chance in the future and you notice the difference as Customer Service is our top priority. Kind regards

Response from BBQSGRILLS.comApr 13, 2023

Carlos , thank you for taking the time to write this review . please contact me directly to solve this issue. [email protected]

Response from BBQSGRILLS.comApr 13, 2023

Bryan , our sincerest apologies for the miscommunication . I will look into this issue and get back to you promptly.

Response from BBQSGRILLS.comJan 30, 2025

We’re sorry to hear that your experience with us didn’t meet your expectations. We understand how frustrating it can be when an item isn’t the right fit, and we regret that our return policy led to an unsatisfactory outcome. We strive to provide detailed product information to help customers find the right parts, and we always encourage reaching out to our team before purchasing if there's any uncertainty. That said, we appreciate your feedback and will take it into consideration as we review our policies to improve the experience for our customers. If there’s anything we can do to make this right or assist with future orders, please don’t hesitate to reach out. Best, The BBQsGrills.com Team