BBQSGRILLS.comReviews of bbqsgrills.com

Response from BBQSGRILLS.comJan 29, 2025

We sincerely apologize for the delay in fulfilling your order and for the inconvenience it caused. Waiting six weeks for a BBQ knob is frustrating, and we understand how disappointing it must have been to cancel the rest of your order just to receive the item. We strive to provide timely deliveries, but in this case, we fell short. We are actively working to improve our order fulfillment process to prevent delays like this in the future. If there’s anything we can do to make this right, please reach out to our support team—we’d love the opportunity to assist you. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 30, 2025

Hi Anne, We take concerns like this very seriously and want to assist you. However, after checking our records, we do not have an order under your name in our system. We also want to clarify that we are BBQsGrills.com (with an "S"), based in Ottawa, Ontario, Canada. We are not affiliated with BBQGrills.com (without the "S"), which is a separate company based in the U.S. If your order number starts with "BBQ-24-...", it likely belongs to BBQGrills.com. However, if your order number starts with "BG-US#", it was placed with us, and we’d be happy to assist. If you believe your order was with BBQsGrills.com, please contact our customer support team at [email protected] 1-866-987-7204, and we will promptly look into this for you. We appreciate your time in clarifying this matter and look forward to assisting you. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJul 4, 2024

It seems like there was a misunderstanding regarding your review on TrustPilot. You left a review for BBQsGRILLs.com, but the order number you mentioned (starting with "BBQ-") actually corresponds to a different business, BBQGRILLs.com. This mix-up likely caused confusion and led to your review being incorrectly associated with BBQsGRILLs.com. Our order number start with BG-US#.

Response from BBQSGRILLS.comJan 29, 2025

Hi Alfonso, We sincerely apologize for the delay in delivering your parts and for any frustration caused during the exchange process. We understand that waiting over two months for your order was far from ideal, and we regret that our suggested solution did not meet your expectations. While we always aim to provide the best possible support, we recognize that in this case, we could have handled your request better. Your feedback is valuable, and we will review our processes to improve both delivery timelines and exchange options for our customers. If there’s anything we can do to make this right, please reach out to our support team—we’d love the opportunity to assist you. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJul 4, 2024

It seems like there was a misunderstanding regarding your review on TrustPilot. You left a review for BBQsGRILLs.com, but the order number you mentioned (starting with "BBQ-") actually corresponds to a different business, BBQGRILLs.com. This mix-up likely caused confusion and led to your review being incorrectly associated with BBQsGRILLs.com. Our order number start with BG-US#.

Response from BBQSGRILLS.comJan 29, 2025

Hi Scott, We sincerely apologize for the frustration you experienced with our customer service and ETA communication. We understand how important clear and accurate updates are, especially when waiting on a backordered product. We regret that our response times and conflicting ETAs led to your decision to cancel your order. This is not the experience we strive to provide, and your feedback is invaluable in helping us improve both our customer support responsiveness and inventory communication. While we’re sorry we missed the opportunity to serve you this time, we do appreciate your feedback and will work to ensure a better experience for all our customers moving forward. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Harvey, We apologize for the delayed response, but we wanted to ensure we had all the necessary details before addressing your concerns. After reviewing your case, we were unable to locate an order associated with the email you provided. To clarify, if your order number starts with BG-US#, it was placed with us (BBQsGrills.com, based in Ottawa, Ontario, Canada), and we would be happy to assist. However, if your order number starts with BBQ-, it was placed with BBQGrills.com (a separate business), and we recommend reaching out to their customer service for assistance. If you believe this is an error and your order was indeed with us, please contact our support team, and we’ll do our best to resolve the issue. We appreciate your time in clarifying this matter. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Ted, Thank you for your feedback. We sincerely apologize if our website’s stock status caused any confusion or inconvenience. We strive to provide accurate inventory updates, but occasional discrepancies can occur due to high demand, supplier delays, or system syncing issues. We appreciate you bringing this to our attention, and we are actively working on improving our inventory accuracy to ensure a better shopping experience for our customers. If you have any outstanding concerns or need assistance with an order, please don’t hesitate to reach out to our support team. Best, The BBQsGrills.com Team