Ed
Was looking for a sear station grille…
Was looking for a sear station grille grid replacement. As with most Napoleon stuff a real bear to find. Finally saw exactly what I was looking for at BBQ - a stainless rod grid that replaced the ill concieved cast iron grid on the sear station that came with the Napoleon. The cast iron was rusting so badly - flakes of rusted iron were coming off it - that I couldn't use it. I got rusted iron flakes on my steaks! Napolean should have recalled that or at least provided some rebate for this defective part. Anyway, replacement part shipped quickly - but took quite a while to get here - and fit and functions perfectly. Only gripe is the cost After I placed the order I saw the same part for considerably cheaper at another site, and it was too late to cancel. I felt a little ripped off, but then again they had what I needed, got it too me and it works!
Response from BBQSGRILLS.comMay 1, 2019
Hi Ed. Thanks so much for the great rating, we appreciate it. We will pass your comment along to Napoleon Grills as they are always looking for ways to provide the best products and service.