BBQSGRILLS.comReviews of bbqsgrills.com

The supply and demand for needed accessories here in San Antonio Texas is really sad. I have to order directly from your company. If I knew it would take this path in support of my new Napoleon bbq, I would have stayed with previous bbq brand, which has supplies everywhere. The store I bought my grill from is BBQ Outfitters. They do not keep a good supply of your parts. Bottom line...takes too long to receive accessories like Drip Trays and the liners. Because we use bbq a couple times a week, I now need to stock pile these items. Will be ordering them again shortly.

Putting the grill together was not very straight forward. First there aren’t any written instructions. Second it’s hard to find some of the needed hardware. I’m a bit disappointed in the quality of the grill. It’s not had solid ad I expected it to be.

The time and delivery were excellent. The parts sent in good packaging. The only issue I had was that the drip pan had changed from the original one I had for my Napoleon Mirage 485 grill. This was not represented clearly enough with pictures and dimensions on the description of the correct part number. This required me to modify my built-in grill underneath to allow for the deeper pan and provide for a better grease catching mechanism. Basically it fit in width an connection but to make room for the deeper pan I had to remove some brick and mortar. All parts are now installed and making us happy.

My experience was good, product delivered ontime.

I've made a couple of different purchases of various parts from BBQsGrills.com to refurbish my old Napoleon PT308 grill, thus saving a lot of money compared to replacing it. Got new burners, temperature gauge, drip pan, and more. Anyone who owns one of these grills knows that only a few vendors of spare parts for them exist, so it can be hard to find the right parts. BBQsGrills has the right parts, they fit properly, and they've shipped them to me as promised. The only downside to buying from these folks is the relatively high shipping charges. But it is worth it, to get the right parts from a reliable vendor.

Parts are as advertised and fit perfectly. My only comment would be on pricing. I believe they are priced at least 10-15% higher then should be, but what do I know. I’m just the consumer.... :). As stated parts are great and also arrived in speedy fashion!

Friendly staff

Poor communication. Slow delivery. Update- despite initial difficulties they came through on the end and we got things figured out