BBQSGRILLS.comReviews of bbqsgrills.com

Just put my Napoleon Prestige grill together. However, the doors don’t sit flush. We followed the directions and video. I contacted the company, who connected me with Napoleon support. Their solution, sent me a .pdf of directions! I think they were implying owner error. However, it’s as if the magnet won’t connect to the door fully close, even though the doors are flush. We were thrilled to get the grill, but this hiccup and lack of helpful response has been frustrating. I’m hoping that Both BBQs and Grills and Napoleon stand behind their product and make this right!

Overall a good experience. A couple of things left me disappointed. First, it took a few days before I heard anything back regarding the shipping of my grill. Second, the delivery company dropped the grill still on the wooden pallet on my driveway. I would have preferred that they at least take away the wooden pallet that I now have to dispose of.

Stainless steel warming rack was sent in just bubble wrap. Therefore 3 bars on the rack were bent. The drawer drip pan was not the exact one for my grill. The drawer part worked fine but the drawer face on the back of the grill is 3/8" short on both sides.