BBQSGRILLS.comReviews of bbqsgrills.com

I would leave a zero, but it would not let me. bbqgrills.com is absolutely a scam. They hang on to you saying there are back orders, but your item will be shipped soon. Then, they say they will refund you, and they do not. This went on for more than 190 days. I finally went to PayPal, but they have a 180 day limit. Luckily, my cc company is legit, and they reimbursed me my $$. But, bbqgrills.com got my initial $$ from me. Now, I look online, and this is their scam. They stall, lie, and steel, but they do so over such a long time that PayPal and some cc companies will not file a claim with bbqgrills.com, and they get to keep the $$. Avoid!!!

Filed report with CA Atty General Rob Bonta's office/website. This "company" (really a fraudulent organization) will take your money, promise a grill delivered in 5-7 days, then tell you no it's 5-7 *weeks*, and then delay even more, while not returning your money. They're thieves. My CC company dispute was resolved in my favor but took 2 months. I recommend NOT using BBQGrills.com.

This company is a fraud. I ordered a grill back in August of 2024....NEVER GOT it. Asked for a refund still waiting. Have email chains with the company and the following representaives (BECKY MALYSSE, ALYSSA AHO, and RYAN MALTBIE) saying they are working on it. STILL ONE YEAR LATER NO REFUND!!!! They waited until the 60 day period where you can't dispute the charge anymore so basically I am out $1870. I finally went and reported them to the Federal Trade Commission. I reccomend everyone who has been stolen from do the same. The more people who report thier issue with BBQGrills the better as it creates a case for the Federal Trade Commission. Here is their website reportfraud.ftc.gov Lets get our money back and help prevent this from happening to other people.

If I could give zero stars I would. I ordered a grill from BBQ grills.com. I had called prior to ordering to make sure they had the Broil King Baron 590 pro grill that was advertised and was assured that they did. I placed the order on July 16. On July 30 I received notice (after we called a few days prior to inquire) that the grill was discontinued and they would issue a refund in 5-7 business days. Today is Aug 19 and I still have not received a refund! I email and call daily and have been ghosted. I received 1 email from Becky M once (Aug 8)and she wrote she would check with accounting and get back to me. She has not. I call daily to leave message and email to no avail. Stay away from this company!!! They will take your money and screw you over!!!!

Paid over $2,000 to BBQGrills.com for a fire pit that never arrived — after initially responding, they ghosted me, and I’ll keep posting until I get my refund.

I ordered an offset smoker from them on June 25th, and they gave me a date of delivery on July 15th due to back orders. I was fine with this however, I did not receive them on this day. It's now July 25th and even though I have emailed them 5 times and called I have not received my order. The only thing I have received was a grill scrapperfor the smoker and cover that has not arrived. DO NOT USE THIS COMPANY!

Seller immediately withdrew the purchase payment from my bank account via PayPal. Then failed to send the merchandise I paid for. When I contacted them by phone for a refund. The representative gave verbal and written confirmation that my refund would be issued in 5-7 business days. To date I have not received any of my money back.

This company scammed me and will not communicate. They misrepresented shipping, and also does not refund when asked for many thousands of dollars in products they did not deliver. Customer service is awful. I speng 3k+ and then was ghosted with no delivery.