Amanda M.
Broken seals- Product Replaced
I opened up my package and noticed that some of the products I ordered had the seals broken open. I will not use them especially in the day and age we live in. I can’t use something that could be compromised. Hopefully I can return the unsealed product and get a return. Stay tuned on my return attempt experience. Update: The company replaced my opened spice rub and were very pleasant to deal with. I initially gave them one star but am giving them five stars for making things right. Their packaging was great as well. Thank you!
Response from BBQRubs.comMar 6, 2026
Hi Amanda, Thank you so much for taking the time to update your review—we truly appreciate it. We are so we’re glad we were able to make things right quickly for you. Your kind words about our team and packaging mean a lot. We’re grateful for the opportunity to earn your trust and your updated 5-star review. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help. Thanks again, Amanda! — Team BBQRubs.com March 8th, 2026 Hi Amanda, We've reached out a couple of times now and want to make sure our messages haven't slipped through the cracks. We genuinely want to resolve this for you and make it right. Whenever you're ready, simply reply to the email(s) we sent you with a few photos of the broken seals and we'll take care of everything from there — whether that's a replacement, refund, or return. We're here and happy to help at your convenience. Kind regards, —Team BBQRubs.com ------------------------------------------------ Hi Amanda, We're very sorry to hear about your experience and understand your concern. That is certainly not the experience we want any customer to have. Please know that one of our senior team members will be reaching out to you directly to look into this and help resolve the situation right away. Once again, our apologies for the inconvenience. Thank you for bringing it to our attention. — Team BBQRubs.com