Dillon
BAD BUSINESS. Shut down shop
BAD BUSINESS! gave them another chance and edited my first bad review at their request. Thought it was a fluke. Then I was billed in August on a random date. Here we are in September and I have nothing to show for it and cannot get a response. Also my account has been deleted by them or something because it says my account does not exist so now I have no way to cancel my subscription and they just keep stealing my money and not sending anything.
Response from BBQRubs.comSep 7, 2022
Mr Hansen, I'm sorry for your experience with your 2nd rub club subscription. As per the product description the monthly subscriptions renew on the 15th of the month and then are shipped approximately the 1st of every month. I'm sorry that I missed your email on Aug 23rd requesting subsequent cancellation. I have cancelled your subscription and you should have received confirmation regarding this. This month's rub club subscriptions are going out today and the 3 working day delay was caused by staffing issues caused by the labor day weekend. I can reassure you that your account was not deleted and you can access the customer portal to view your full account for confirmation at any time. A copy of this response including instructions on how to access the customer portal have been sent to your email. Please let me know what further steps I can take for you to resolve this issue to your satisfaction. Sincerely Sol Flamberg BBQRubs.com