BBQRubs.comReviews of bbqrubs.com

Response from BBQRubs.comApr 22, 2023

Hi Katherine, We are so sorry to hear you didn't have a positive experience with your BBQRubs gift subscription. We are the new owners of the business and we want you to know that we are committed to making significant changes to improve our product offerings and services. We will be implementing new systems and processes to ensure that all our customers receive high-quality products and excellent customer service. We also want to assure you that we value our customers and their satisfaction is our top priority. We very much appreciate your feedback and will take it into consideration as we continue to improve our company and service. What's more, we have temporarily paused our subscription service offering until we make all the necessary and positive changes. We would love the opportunity to make things right for you. Please reach out to us by calling 762-BBQ-RUBS (762-227-7827) and please ask for me personally. Kind regards, Rich Leto - CEO

Response from BBQRubs.comJul 14, 2022

Thanks for the feedback, we use the United States Postal Service from our location in GA and in this instance the delivery took 3 days, our pricing methodology is cost pricing based on USPS rates. It is regrettable that as a small retailer we are unable to negotiate better rates and I'm sorry that you feel our shipping is slow and expensive but do appreciate the kind words regarding our selection.