BBQGrills.comReviews of bbqgrills.com

AVOID AVOID AVOID. After over 6 months and multiple inquiries I still had not received my items. They never pro-actively reached out once, and gave multiple excuses. I requested a refund, and still have not seen it. Now I'm having to chase them down just to get my money back. Extremely unprofessional, disorganized, and zero customer service. UPDATE: The Company is now sending an auto-reply to these bad reviews, stating that they "can not seem to find an order with your name or contact information." This is a deflection and a joke. There have been over 2 dozen emails exchanged using the same email since June, with the latest being just last week. For reference BBQ folks ... BBQ-23-13970 UPDATE: The owner called me, apologized, and ensured that the product did get sent to me and that I was still refunded. Bottom line...in light of the bad experience I had, he took ownership and handled the situation professionally. Perhaps I just happened to have an unfortunate experience. After resolution the owner seems honorable and that he does stand behind his Company and customers. UPDATE: Changing number of stars to reflect the final outcome, and fact that the owner stepped up and resolved the issue.

UPDATE: My initial review was 5 stars for excellent communication........Now that this entire purchase is complete, I will revise my overall review of BBQgrills.com from a 5 to a 1. I had 11 emails with the CEO, Ryan, throughout this process. Most were regarding the shipment after order confirmation. I had a deadline for delivery since I was hosting a bunch of guys for a football day. The initial timeline was great and allowed time for the installation and 'seasoning' of the new grill. Email after email asking where is the grill !?! A week later I find out the grill had not even left their warehouse! Ryan is telling me the grill will be delivered 'tomorrow'. When I reach out to the freight company to arrange delivery, I find out the shipment was not even in my state!! Ryan went silent at this point and have not heard from him since. Nice customer service! I emailed Ryan asking for some sort of concession for the complete disaster AND because my buddy now had to host the guys since I had no grill. I asked directly for his company to pay for the grill cover $99, or maybe the Rotisserie basket $69...radio silence to this day. NEVER AGAIN bbqgrills.com.

Do NOT believe their claim that returns are hassle free! Ordered two expensive heaters from them. Never even opened one box. Returned both, unused and in original packaging. They now have both heaters and refuse to refund my $1600.00! Messages to the owner have gone unanswered. It has been MONTHS. Happy to provide my order number to Trust Pilot! And, Ryan, you know exactly who I am because I sent you several emails at the same time I was having to repeatedly message your customer service manager.You got your items back in mid September and yet it took me posting (accurate) reviews before you’d finally get around to my refund, which you only managed to do yesterday, December 4, 2023.

Owner stepped in and resolved the issue.

I received the exact same insulated cover from Camp Chef, for a lot less than Camp Chef charges! And free shipping! Very pleased! Will shop here again!

Super responsive. Great prices. Quality product. What else could you want????

Recently ordered a Weber S325 grill on Sept 3 and was promised it would ship within 24 hours. By the end of the day September 6th I had heard nothing. I called and they said it looks like our distributor no longer carries that grill but our CEO is working on the situation. I called again the next morning and asked for my order to be canceled, they said it was and that I would receive CC refund within 24 hours. 36 hours later nothing…I emailed them again and they sent cancel receipt, but three days later still no refund and oh by the way they still have the grill I ordered listed on their website as available and will ship within 24 hours. Next step to begin claim process with my CC company….avoid this place.

I requested a price-match and Ryan was very Prompt and matched exactly! I prefer to give my business to family owned businesses and Ryan's company truly shined in their commitment to great customer service. I am definitely going to recommend Ryan's company to family and friends!