BBQGrills.comReviews of bbqgrills.com

I ordered the grill months ago for Christmas. After I ordered I was told it was on back order and wouldn't be delivered until sometime in December. So, the company was happy to take my money and not tell me it was back ordered, otherwise I wouldn't have placed the order. Since then the only communication I have had from the company is asking me for a review. So here it is. It might be a great product, but how would I know since I've been waiting for months. As to the customer service, there hasn't been any. No updates, nothing. I hope at least when the grill gets here I'll like it. However, after submitting this review I was immediately contacted by the company and promptly received a full refund. So, I credit them for following up on the review and correcting the situation quickly.

IT was the correct part. It had everything I needed. The fireplace now works!

BUYER BEWARE!!! Ordered a grill during their Thanksgiving Black Friday event. Their website mentioned that grills ship between 24-72 hours after purchase. I whipped out my credit card and placed an order faster than I ran to my GF's house when she told me her parents were out of town. 72 hours passes, and I check the shipment status of my grill, palms sweaty in anticipation. To my surprise, the there has been no status update. I proceeded to call BBQGrills.com customer support phone number, only to be stuck in a endless automated hell, that I would only wish upon the true evil's of the world. Although my spirits weakened, I persisted, dreaming of the juicy, smoke laden meat that would hopefully soon grace my mouth. After 2 hours of staying in automated phone purgatory, I relented, and replied with an email asking about the status of my grill. I waited with baited breath for their response, hoping that my deal savviness did not result in me being duped in the most unrighteous way. After some days, I received a response, "we are working on it." This response did not leave me with a feeling of ease, so I persisted. I inquired if they had an estimate of when the grill would be shipped, and when I was to expect delivery, to which they responded, "We are working hard to get orders out as soon as possible." Only after CC'ing the CEO, did I get a prompt reply, that the grill would arrive prior to Christmas. This left me assured that my family would not go wanting come Christmas. Fast forward 2 weeks, the grill not yet been delivered, and the tracking is showing a delivery date after the New Year. My family's Tiny Tim nightmare has now become a reality. I emailed the customer service Manager, to express my displeasure with the quality of service, and the delayed delivery date. I was met with an aggressive response, deferring responsibility, with no actions or follow-ups the remediate the situation. BUY BEWARE!!!

AVOID AT ALL COSTS if you actually want what you ordered. I placed an order for a grill on 11/28/23 and never received it. Never even received an explanation as to why my order was canceled and refunded. Multiple emails have been exchanged back and forth with nothing accomplished: 11/28/23. Order placed (with 24-72 hr shipping STRONGLY advertised) 12/6/23. CEO Ryan Malbie emails to assure the order was processed and the grill will be received in 5-7 days 12/15/23. 7 days later. No grill received. I emailed Ryan and he said he "needed a few hours to look into it." 12/16/23. Received an email from Ryan saying " I am showing that your order has already shipped and spoke with Krystina earlier today." No shipping info provided. 12/18/23. After receiving an email from Ryan saying my email was "bundled with another costumers" which lead to confusion, I was told "I am working on tracking information for your Napoleon grill now, again, we apologize." 12/19/23. No response to my emails or calls again. Submitted a new contact request online. Ryan wrote back. "Sorry about that! It’s been one of those days. Team can you please assist this customer with his order status" Last correspondence I received, 12/20/23, I was emailed FedEx tracking numbers to packages that did not belong to me/my order, but rather to a completely different order sent to another address/state. Ghosted ever since. No response to email/calls. No grill. No apology. I should have bought from BBQGuys and I would actually have a grill right now.

BBQgrills.com delivered the product quickly. Great service

Great product and pricing. Looks fantastic. Had a small issue trying to get a tracking number and finding out when it was shipped. The website was updated with a shipping date after the product was delivered.

Ordered a Weber Grill back in August 2023, paid extra for expedited shipping. I haven’t received any updates from the company and never received the item. When I tried to follow up, they were not responsive. Ended up having to submit a dispute through my credit card company. They are a scam of a company. Do not purchase from them unless you want to get scammed.

I most recently wrote a bad review about BBQgrills.com. After several voice-mails and emails the owner of the company Andy reached out to me and explained everything that happened and apologized for the mistake. Andy personally took care of the problem for me and refunded all of my money and actually sent the whole order again!! It's a very busy time of year and I understand!! Thank you for working with me and I will order from your website when needed.