BBQGrills.comReviews of bbqgrills.com

I ordered a grill a week ago. When I ordered it showed it was to ship in 24 hours, I paid the extra $100 to have expedited shipping. I have called multiple times a day and left a message every time and have never received a call back. I have emailed for a week straight with no reply until today. They said they were waiting on a silicone brush and spatula which were back ordered and it would be 3-5 weeks before delivery. I have tried to call several times today and sent multiple emails after there email with no response. At this point I want a full refund and just move on, It seems to be they have very poor customer service and at this point I am even considering they may not be a legit company, UPDATE 3/5/2024 I have been calling the trucking company who customer service said picked up last Wednesday. I have been calling them everyday and Ryan the owner who I found on Facebook has lied multiple times saying it had been picked up and he would have the girls in the supposed office send it to me, I called the trucking company this morning and low and behold it had been picked up and delivery date is 9 days out so that will make it 20 days from the date ordered and hence i paid the extra money for 3 day shipping. So here is what BBQGRILLS.COM really is. They are just a website. They do not have a warehouse. They used in this case Sierra Select Distributors who is a wholesaler. All in all doesn't really matter but when you give a customer the impression that you have multiple warehouses and you block customers from your Facebook page for asking questions and all the lies that is what the big problem is. I have also emailed and called daily for the refund for the expiated shipping with no answer. I will update when the gill is delivered if it ever does. Update- 3/10/2024 I emailed customer service for 4 days and called several times a day and no answer for expedited service refund. Thursday March 7 2024 I emailed around 3:30 pm and had an immediate response and was told the refund would be made within 24 hours. By gosh I woke up March 8 2024 and it was there. My grill was picked up March 5 2024 from one of there partner distribution warehouses and has been sitting in Phoenix for 4 days. Was told it would be delivered by March 11 2024 by shipping company, We are working on day 19 since order and shipping company says they have no idea of delivery date waiting for freight to find a partner to get it to Texas. Long story short BBQGRILLS.COM finds the cheapest freight and goes with them. I have a lot of freight experience with shipping smokers and grills and have never seen a supposed fastest growing company not have a preferred freight company. It is all smoke and mirrors and excuses. I have submitted a complaint to the California Attorney general and submitted a formal complaint with the Benbrook, CA police dept. Yes it is a civil court problem but in court more evidence. We will see what shape the freight is in when it gets here. Any slight damage it is going to get rejected. I will update if freight gets delivered this week. 3/11/2024- Grill arrived today. Driver called an hour before he came. I was pleasantly surprised No damage and was in good condition. Truck driver was nice enough to let me cut the black shrink-wrap and actually open everything to make sure everything was ok and correct model. He said another 3rd party picked it up from Phoenix and tracking number does not transfer. Lesson learned the hard way. Always check out a company before you order online. From original order date to today is 20 days. Very different from the 5 days they promote if you chose expedited shipping. I am very happy with the product. All this drama and lies is not worth saving $200.

These folk are honest, and communicate well and will work with you on what you need.

I ordered the Weber EX6 Pellet grill. The normal style grill was not in stock and they gave me the upgraded all black style for the same price. The grill came in an timely manner and I am very satisfied will my grill and service.

Easy online order with excellent products. I purchased the Bull grill and working well.

solid material, bought a set of grill and refrigerator

I placed an order for a Weber elx6 in November with the hope it would arrive in time for Christmas for my husband. When I placed my order Bbqgrills.com’s website said they had the bbq in stock and it would ship in less than a week. After numerous emails and phone calls I still have NO bbq and now my emails are being completely ignored. When I track my order it says it will ship from their warehouse in 10-21 days. Weber and other companies have the Weber elx6 in stock so at this point I’m concerned that this is a fraudulent company who has taken my money and never plans on sending me my bbq. Three months after my money is taken and my order is placed this company has my money, I have NO bbq and they will NOT respond to emails or update my tracking. UPDATE after threatening legal action they decide to email me telling me the elx6 is no longer available and offer me two different lesser bbq grills. When were they going to inform me my bbq i ordered isn’t available? So I called Weber directly and they said that is completely false and that the elx6 grill is absolutely available and in stock! Don’t ever buy from this company! I don’t have a bbq, I don’t have my money and looks like I may need to pursue legal action.

A true family-owned small business that cares about each order. I had been researching the perfect grill for quite some time and when I was ready to pull the trigger I happened to stumble across BBQGrills and I’m thankful that I did. The prices were competitive and what stood out to me is that this is a true, independent small business with unbiased reviews, unlike other online retailers who happen to also own their own line of grills (ie. BBQ Guys and Blaze). The team at BBQGrills reached out to me personally after my order and answered all my questions and supported me even after delivery. Thank you for everything!

My initial griddle was delivered damaged. It was very hard to get in touch with anyone from this company. They made me feel like I was inconveniencing them. They did take the damaged griddle and replace it with a new one. Thankfully the replacement was good. I never received confirmation of when the new griddle was being delivered. I had to call the delivery company to find this out. They were not very nice and again I felt like I was inconveniencing them. No one from bbqgrills.com reached out to ensure my new griddle was in fact fine. I was really hoping I had found a new family owned company to purchase my grills and fire pit from. Unfortunately, due to their poor customer service and lack of caring I will not use or recommend to anyone.