BBQGrills.comReviews of bbqgrills.com

Still not delivered! Ordered over 3 week ago for the 4th of July . I’ve left messages for update and no one returned calls.

It has been nearly a month and they still haven’t shipped thousands of dollars worth of product I bought, including my grill and cabinetry. It’s now holding up my project. They have not responded to my email. I received one phone call after my first complaint. Will need to call my credit card company.

Great online shopping experience. Shipping was right on time!

Fast delivery of our grill. Sales rep was super helpful in selecting the right built-in. And customer service was fast and helpful on follow-ups. Great experience.

I ordered a BBq in June 11th 2024. The box came completely destroyed missing half the base and the grates. I e-mailed pictures with the explanation of what was missing. I received an e-mail stating I would be contacted within 48 hours well that never happened. After several phone calls I finally spoke with someone who told me the parts had been ordered. I received another e-mail stating that in case like this it takes more than 48 hours to solve the problem. I did not expect the problem to be solved in 48 hours but I did expect someone to reply since that what is stated on their phone message and their e-mail response. It is now July 17th and I still do not have a working BBQ. I have left several voice messages and numerous e-mails with no response. Beyond disappointed. Do not order from this company.

In a highly digital age, this company is stuck in the past. Advertised a deal on a grill accessory that was 25% less than all competitors so I purchased it. For some reason they ship small items freight, which takes 7-10 business days. Weird but alright. 7-10 days pass with no email saying your item has shipped. I emailed support to ask for an update and they said their supplier no longer had it (how convenient) and they would offer a refund. So their inventory was wrong, and they just held my money for 2 weeks without telling me. Asked for the refund and 5 days later still no refund. I can't get anyone to respond to emails or their support to answer the phone.

First, BBQgrills.com sold me an item they didn't have, and it took my follow up a month later to get a response that it was not available and they were sending a newer version of the same model. Great! When it arrived, the grill was shattered on one side, and the whole kettle warped, apparently from shipping. A very responsive woman immediately called me and promised to address the situation. Followed up a week and then three weeks later - radio silence. My grill was late and damaged and BBQgrills.com did not fix it. I will not do business with them again.

Ordered a grill.it was never sent after 1200 was paid.do not buy.phone is always busy.I don't recomend. Waiting for cancelation email. I will keep you posted.