BBQGrills.comReviews of bbqgrills.com

They advertised a product as "in stock" but as soon as I ordered it was out of stock, and not just the product I ordered, but everything from that vendor (i.e. it was never in stock). Did not let me know they discontinued it. When I chased and they confirmed they no longer sell that brand I asked for a refund, promised within 5-7 working days, nothing appeared so I chased again, they said they would refund, nothing appeared again, chased for a third time, still nothing. At this point they have basically stolen $800 from me, with no sign it will be returned.

They do not reply to requests for return, refund or ANY resolutions! They over promise fixes, stop communicating when you start to feel 'taken care of' by a staff member, and then nobody gets back to you. They blame 'upper management' which is NOT an excuse. If your upper management is needed to authorize a refund or return, PLEASE change this policy for a drop-ship company. It is unbelievable how much back and forth I have gone through, for no solutions.

Terrible company, promised delivery of an item within 7 days and it was never delivered after 3 weeks. Caused serious delays in a project I was working on that cost me additional money despite me giving more than enough notice to receive the item. Once I cancelled the item I was told it would take 7-10 *business* days to get my money back. Longer to refund me money for an item I never received than they initially advertised to receive the item. That is the kind of company this is. I went ahead and disputed the charge and hope to get my money back as soon as possible.

Noooooooooooooooooooooooooo buy from this company they are scammers I ordered double doors they took a long time to ship they arrived damaged I spoke to Emile the supervisor many emails and they don't answer for my money refund they are scammers report it to the Federal Trade Commission (FTC) call file your complaint someday they will pay for all the damage they are doing to people

My Masterbuilt 1150 was not shipped after 2 week canceled order on 4/25 and have yet to see a refund.

Total scam. Don’t buy from these people. They don’t stock anything and they lie to string you along.

We ordered a SunBrite TV from BBQGrills.com because they advertised a great deal on it and it was in stock and ready to ship. When it was not delivered after 4 weeks we submitted a cancellation and refund request which we were told would take 5-7 business days. After 30 days and no refund we inquired again and we were told they were escalating it with accounting. It's now been 44 business days and no refund. This seems to be a common practice with BBQGrills.com according to most reviews. I wish I had done a better job of checking reviews prior to being scammed by BBQGrills.com.

Ordered replacement parts for my BBQ from their website because they were in-stock and available for immediate shipment. I was then informed the parts were all back-ordered. I tried to cancel the order and get a refund. Company ghosted me.