Better Business BureauReviews of bbb.org

BBB AUTOLINE is a scam. 2018 Kia soul has a failing engine with severe oil consumption. Paid $800 to fix the car. Which was a lie by the dealership. The next day the car wouldn't start with a check engine light on. The dealership had the Kia towed in. While the car was at the dealership it ran out of oil. The dealership svc department never checked the oil and burned up the engine. The car is well inder the 100,000 mile warranty. The BBB autoline denied my repair even with a destroyed engine, no fault of my one. I have recorded all calls, kept all emails and have a excellent paper trail. RUN from the BBB Autoline. They are paid by Car manufacturers.

BBB Wisconsin presents itself as a consumer review and business reliability organization, but my experience proves otherwise. I submitted a negative review based on a documented interaction with a business representative. BBB first claimed I appeared not to be a customer and asked for documentation. I provided screenshots. Then BBB said the screenshots did not show the date and told me I could provide police documentation related to the same incident so the review could be processed. I provided dated police documentation. Instead of processing the review, BBB Wisconsin then shifted the standard again. Suddenly the issue was whether my interaction involved the company’s listed service category and whether I had “intent to use” that service. Andy Ketchum, BBB Wisconsin’s Executive VP of Operations, personally became involved in vetting the review and ultimately refused to publish it. Here is the real problem: I repeatedly asked BBB Wisconsin to provide the specific written policy stating that a documented interaction with a business representative cannot be reviewed unless it involved the company’s listed service category or a completed paid transaction. I asked for that policy at least six times. They never provided it. So BBB Wisconsin demanded documentation, received documentation, moved the goalposts, denied the review anyway, and refused to cite the actual written rule they were supposedly applying. This is not a transparent review process. It looks like negative reviews are subjected to procedural obstacle courses while positive reviews appear to glide through with far less scrutiny. Consumers should be very cautious about relying on BBB review profiles as a complete picture of public or customer experiences. Based on my experience, BBB Wisconsin’s review system is not evenhanded, not transparent, and not worthy of the consumer trust it asks the public to place in it.

This bureau refuses to accept reports in my region, despite US firms operating in my area. this is why this bureau deserves one star for not fulfilling its stated purpose.

DDD is a weak joke at best

Avaleric - I ordered and paid for an Anti-Slip Phone Holder and never received it. I sent several emails asking about my phone holder and never received an email back. Avaleric took my money immediately but never sent me my phone holder. I want my money back and don't know who to contact. It turns out to me that Avaleric was a Scam and I very disappointed!

I filed a complaint with this BBB against FedEx for mishandling the delivery of a package asking that the shipping cost be refunded. While BBB states that it will "assist" in resolving disputes it did nothing more than transmit my requests and FedEx's statements that it against its policies. BBB ignored my documentation that FedEx's handling of this shipment and information provided appeared to violate multiple sections of BBB's Accreditation Standards. After FedEx's third reply essentially, that they could do nothing, BBB closed the complaint. Should also be noted that BBB gives FedEx an A+ rating while consumer reviews on BBB's website give FedEx a 1.06/5.0 rating (6,000+ reviewers) I tried to file a complaint against BBB Mid South with BBB main office. Main office cannot be contacted by phone or email. BBB Mid South will not accept a complaint against itself . Better Business Bureau? Nonsense.

Corrupt and unethical business protects other corrupt and unethical businesses

After many years of going to the BBB, I consistently find that they are useless. After a consumer has gone through all the garbage a company can throw at them, the consumer goes to BBB hoping to find that advocate we really need. The BBB passes the consumer review, to the company and no matter WHAT the company says or WHAT GARBAGE they makeup, the BBB passes it on as the resolution and closes the 'ticket'. What the point. The BBB has no purpose; they are useless.