Better Business BureauReviews of bbb.org

I recently posted a review about Truist bank not having any available escalation options for customer service through corporate. I had just opened an account with them and was having an issue and tried to get help and got nothing but the runaround. I posted a review on the BBB website and the Bank responded with their general customer service number and the BBB then decided to remove my review in spite of the fact my review wasn't that they didn't have a general customer service number. I called the number and received a call center in the Phillipines. The woman was rude and unprofessional and when I asked if this was an overseas call center that was managing and had access to my account information and finances she hung up on me. The second time I called I asked for a supervisor. The person answering the phone said immediately there was no supervisor available. When I pressed her and told her I would be closing this account due to the customer service issues she then stated "I'll see if a supervisor is available". Talk about putting the cart before the horse. I wouldn't categorize being sent to an overseas call center in the Phillipines and being lied to initially as "customer service" regardless of what Truist claims. I left a message with the BBB to ask why my review is no longer posted or "accessible" to which I have not received a response. There is little question in my mind this is just another sellout organization that profits from smoothing things over. This is why you will see literally thousands of negative reviews and complaints, all negative on a business that gets and A+ rating from the BBB. It seems that they are more interested in shilling for big business than representing the little people. They have zero credibility in my mind and sadly many people will be misled by their biased system of shilling for big business.

SIRIUS XM RADIO made it almost impossible to cancel my subscription and even after numerous calls and e-mails they still charged me. They kept requesting information which I gave them and even when I called the customer service agent stated she had all my information then transferred me only to be disconnected again. Check them out and see for yourself where or how to cancel your subscription. Today they wrote again of course after charging me another 17.46. 2 months of absolutely no resolve. Do not use them.

Upon little review, every ''Click Here to view the complaint" link in BBB's email goes to a third party MandrillApp.com, aka Mailchimp, a known business that thrives on selling our privacy. Each click gets logged and then is redirected to BBB site. BBB also uses MandrillaApp's web beacons to track all recipients of its email. Related emails to senders, domain register, abuse and privacy departments went nowhere.

We have not been able to access our business account with BBB for over 6 months now. They did reply to one or two of our inquiries but are yet to resolve anything. Unacceptable B2B relationship.

I cover the estate after my mother died they took $45 out of her checking account two days after she passed away after being bedridden for three months and not using the phone. They have a number to call but I was on hold for an hour and dropped I called back they had a way of leaving a message I left a message twice and they have never responded. They ripped off an old woman even after she passed away.

You will spend weeks or months in a back and forth (as I did recently) only to hear that "the issue has been resolved." What this means is that they got the business in question to pay them in order to delete your complaint from their site. It doesn't mean it's been resolved in your favor, or that you can expect any help from them whatsoever. It's basically a shakedown scheme masquerading as a governmental regulation agency. Don't waste any time with them. Skip them completely and try these steps first: 1. Post bad reviews for the business on as many sites as possible (yelp, google, etc) 2. File a complaint with the FTC 3. Find your state's regulatory division and file a complaint with them 4. Post about your experience with the business on social media and forums like reddit Good luck! But avoid the BBB at all costs. They're nothing but internet mobsters. And don't trust their business ratings either. Those have all been paid for.

A joke. We were totally hosed by a big business. I have legitimate proof. I filed with the BBB. They basically arbitrated a discussion for 4 months with zero resolution. The company obviously refused to apologize. All I asked for was an apology…from someone with decision making ability. Thank you Better Business Bureau for catering to the corporate giants and continuing to muffle any wrongdoings. It’s a disgrace

Since moving from Maryland to Florida I have been trying to receive my leftover money, $10,368, from Capitol One without any success. Since July of this year I called many times and even wrote to CEO, Mr. Fairbank, but all I am getting are excuses and new requirements, but no money.